I purchased their home warranty with two additional option for my refrigerator, So I paid Extra money and I paid $413 . I opened a claim with them over a month ago to repair this refrigerator. The technician evaluated the refrigerator and said company will contact me and was asking me $60 Deductible that I said my deductible is $50, But he was asking for $60 and I did not pay him and he was saying Ice maker and water cooler is not covered and I had the proof that was the email which I asked company to email me and after that he asked for maintenance paper records and this is exactly like other complaints, My claim was denied because I couldn't provide any maintenance records. I asked what maintenance records would be required for a 6 years old refrigerator and I wasn't given a clear answer (probably since there isn't one). So not only am out the full cost of this repair I also had to pay the technician the $60 deductible. Save your money and much more importantly your time and never do business with this company. I am asking to get back my money and they say the contract is not refundable, while I had Warrenty with Liberty Warrenty Company and because I sold my house I got my money back for remaining eight months.

Company does not honor its contracts. Cursory review of all the complaints listed on this forum tells the story. They take your money, make promises they don't keep. The only thing they keep is your money.

A Yahoo group has been formed to keep victims of this irreputable company updated.

You can join by going to www.yahoo.com then search under groups and look for Nationwide Home Warranty NOT.

We were duped by these folks, and are fighting them! We bought a home warranty, and were reassured all would be covered. The A/C unit went out, we called, they sent a repairman, then refused the coverage, saying that it was pre-existing! Duh! They knew that when they sold us "coverage". Then, they said we could have it covered if we coughed up 4 years of maintenence reports. We bought the coverage because we didn't know the history of the unit, or anything else in the place we bought! They knew this when they gleefully took our money!

Unethical, Unprofessional, Deceptive, and Unreliable! Avoid them, but if it's too late, there are things that can be done!

Don't get angry, get TACTICAL!

File with the BBB in NY, File with the NY Atty. General's office, and with the State they committed the unethical business practice in!
Here are some helpful links for those of you wanting to do something about their ways!

If someone stole the amount of money you paid for your policy right out of your wallet, you'd call the cops!
Here are our online "cops"! ACT NOW!

BBB in NY: https://odr.bbb.org/odrweb/public/getstarted.aspx?siteID=24
NY ATTY General's office: http://www.oag.state.ny.us/bureaus/consumer_frauds/filing_a_consumer_complaint.html


They opted to refund our premium instead of make good on their policy. Still waiting on the 'check in the mail' (10 Days)...

Contacted company re: air conditioner failure. Tech came out and said my coil was leaking and I would be contacted in a couple of days. A month later-NOTHING. I had the unit charged out of my own pocket and am awaiting a response from Nationwide. Will be contacting BBB and AG next.

In December of 2007 I purchased a home warranty from Nationwide Home Warranty (NHW). I did not file any claims. In October of 2008 I contacted NHW about extending the warranty another year because I had received an offer from another company. I decided to renew my warranty with NHW (N-108944) and paid in full for the year ($322.94). On December 28, 2008 I returned home after being gone a week and discovered the heating system was not working. On the morning of December 29, 2008 I call NHW at 1-888-500-2110 and reported the heating system was out. I was informed that NHW would contact a service technician. Mustang Plumbing Inc. called a few hours later and they would send a technician out that afternoon. About 2 pm a service technician (G.W.) arrived and inspected the unit. He determined that the unit needed to be replaced. He said that a good unit will last 20 years and this one in 28 years old. He called NHW and informed them of this and gave them an estimate for replacement, NHW says it was $825. He was informed that it was being put "under review" so he left. A few hours later I called NHW again to see what was being done because it was cold and I was without heat. I was informed that NHW needed the maintenance records and because I didn't have any (the filter is a permanent filter that I clean every other week) I would have to replace the system myself and submit the invoice for reimbursement. I called Mustang Plumbing back and asked them to come replace the system. The following day (12/30/08) they came back and I had them replace the entire system because the A/C was just as old as the heating system. The invoice was $3500 which I paid. On 12/31/08 I faxed the invoice to NHW. On 1/15/09 I called to check on the status of my claim and was advised by Casey Wiggins that NHW was only going to pay $100. NHW is supposed to pay up to up to $1500 per unit according to the contract. The contract does not say I must have maintenance records. I do my own maintenance and the technician said that the unit appeared well maintained and had lasted a lot longer than expected. He provided a statement that the problem was due to age and not lack of maintenance.
I filed a complaint with the BBB and now NHW is saying my claim is denied (so much for the $100). They told the BBB that if I had provided evidence that the unit was maintained that they would have worked with me. That is not true because I did provide a statement from the technician they sent out that it was maintained.