I enrolled Nationwide Home Warranty on January 7, 2009. The sale person told me that I could cancel my contract within 30 days without penalty. However, I found that many people complained their service after I searched internet. I immediately made a call to cancel my enrollment. One customer service representative told me that it took 5-7 business days for the cancellation. I made a call again on January 14. This time one customer service representative told me they needed a written notice and asked me to send an email to [email protected]. I sent three emails on January 14, 20 and 22. I also sent a fax on 1/20/2009. A few days later, I called Nationwide Home Warranty again and was told that they never received my emails and just received my fax and would need a few days to process the cancellation. I did wait until January 28. This time I talked with a supervisor, Michael Peterson, of billing department. He told me I never cancelled my service contract. I need to fax him a written notice and emphasized I was aware that $15 cancellation fee would be charged to me. I told him that the salesperson told me that there was no penalty within 30 days. He said if I did not followed his order, I could not get my money back. I had no other choice but followed his word and sent hom a fax on 1/28/2009. No refund received. I called again on 2/4/2009. Michael Peterson told me that it was $50 not $15 would be charged to me in I cancelled my contract. I am required to send another fax and was told that I could get refund in 3-5 days. I faxed him again on 2/4/2009. No any refund. I called on 2/9/2009, spoke to Chris T, the assistant of Michael Peterson. He said he immediately refund me and I would see the refund next morning. I have not seen the refund next day and waited until 2/11/09. I called again and spoke to Mr. Peterson and he told me I should receive my refund at the end of the week. Of course nothing happened as expected. I had to call again on Monday 2/16/09. I spoke to Chris T. He told me that I would received on Tuesday. I told him that he said a week ago that I would receive my refund but did not receive and how I knew this time I would receive. He said the would send me a confirm email, which he did. Eventually I received $339.99-50=$289.99.Better than nothing. I filled complaints to BBB and Attorney Generals of Maryland and New York.

This company is a ripoff. They have given me the run around. They recently referred a technician for a heater problem. This technician's company had no idea of who Nationwide was. Stay away!!

I am disgusted with the way I have been treated. I purchased Nationwide's Full Protection Plan only to get no protection. They asked for maintenance records on my AC unit. I explained to them that these documents should have been requested at the time of my purchasing the contract, which was purchased before I closed on my home. I have submitted the invoice showing when the unit was installed and I have no other documents available or means to obtain any other documents. The stated that the invoice was insufficient and that the claim was still denied. I want my money back because this policy can not be used. I don't have maintenance records for any item in my home. The company should be closed due to fraudulent business practices. I don't understand how a company can take our hard earned dollars and deceive us with false security.

First claim I had with them they never sent out a contractor. Had to get it fixed myself. Second claim was the problem with needing service records for a dishwasher. The manufacturer does not have any maintenance procedure for the dishwasher. This company is a complete scam and a waste of money

Disgusting Disgusting Disgusting service, if you still pay and for Nationwide after reading this then you deserve what you get!
They do not pay claims, they do not answer telephone calls or return calls. They frequently drop calls or put you on hold.
My Microwave broke and they are not helping to fix this at all, they are asking me for maintenance records. Who keeps maintenance records of there microwave.
I got home warranty to cover general wear and tear of household goods, and for me to be at piece of mind. They do not offer you that, they take your money and then they do not pay for damages.
People from headoffice never talk to you. There claims procedure takes days and days.
PLEASE PLEASE do not line there pockets, they will only keep your money and not fix anything!