Working with (?) a Nationwide Claims adjustor to settle a claim of their Insured whose driver hit and totaled my 1998 Blazer, their driver was at fault. Nationwide used a loss adjust value from CCC International Services that valued the car at $3100, the lowest figure in CCC's research. I was told that if I wanted them to consider raising the value, it was up to me to provide them with comparable vehicles. I did so, and was told that they didn't have to take those figures and would not consider another price. The average value of vehicles I provided them was $4800.00. They offered $3424.64, after 45 days of "negotiating", I finally took their offer because my daughter has physical therapy from injuries in the accident and she had to have transportation to the PT and back.
Nationwide issues a HANDWRITTEN check in my name. I had provided a Durable POA so that my daughter could cash the check and buy another car. No bank or credit union would cash a handwritten check, check has to be mailed to me and I cash it, issue a Certified Check or Cashier's Check and send it back to her. Because the "handwritten" check is from an insurance company, even my bank will hold for two days.
When I talked with the adjustor, Jon White, he lied to me and said that, "in the past eight years he always issued a handwritten check and there had never been any problem with a handwritten check". This was not the first time Jon White had lied to me, Jon White's manager Michael Higgins had lied to me too, when I complained about White's valuation of my Blazer; about returning my phone calls, White and Higgins both claimed that they had called me several times. Calls were returned after several tries.
My treatment from Nationwide's adjustors was less than satisfactory, they were rude, they lied, they would NOT consider anything that I asked them to consider. I will never recommend Nationwide, I will never let the chance go by to tell someone who asks me what a small, petty, nasty, un professional group of people their claims adjustors are.
The only helpful response I got from Nationwide Claims Dept. was from a woman named Selina at 1-800-421-3535.
Leslie Bienz