Please be AWARE of Nationwide's policy's... one include they only fix (or pay) what they see with their naked eye... no, alignments, no chassis pulled on machines... nothing, Our rear end was bent, chassis bent and they only wanted to paint it and put a bumper cover on it.. we took it to a frame shop..PROVED it had all these other problems and our estimate went up nearly $1700, but this still is about $5000 off of the estimates that I have.. So be aware of the stunts they Pull. as of now they have hired an attorney to talk to me...isn't it supposed to be me who hired the attorney..lol, beware of any release forms when you have an accident also, do not sign anything, If I can be a help to anyone let me know...Go to Allstate, or Statefarm...NEVER Nationwide !!!

I have been a customer of nationwide for over 4 years, during this time I have had the same vehicle. I march of 2011 I got a new truck. When I called nationwide to change my insurance over, they gave me a good quote for 135 dollars per month. I was happy with that. One month later the bill for that month still had not come. I phoned Nationwide and asked the where my bill was. They told me that since I had just paid my insurance on my previous vehicle that I was not due till the next month. When the bill finally came, it was twice the amount they had quoted me of 135$. I called and asked them why, they stated to me that since there was 3 months left on my 6 month policy on my old vehicle, that I would have to finish paying that off first before my insurance would be 135$ per month like I was quoted. They are telling me I have to pay for 3 months of insurance on a vehicle I DO NOT OWN anymore, and also pay for full coverage on my new vehicle, for a total of 240 per month for the next 3 months!!! When I threatend to drop them, they told me if I did, I would be turned into collections. So I am left with no choice but to pay them the money or have my credit damaged.

I was out of state and rear ended by one of thier driver's and at first the Insurance Agent, Larry Czeponis, was really nice and taking care of everything, then it all changed after he had me sign a release form in a very scadalist way. In the drive way of my parents house he stated to me that Nationwide wanted to offer me $500 for any other inconveniences that I have incurred, I told him that I DID NOT want anything except for the gentleman that hit me to take responsibility, my vehicle to be fully repaired, and our medical bills to be covered. We then went into my parents home and I gave receipts that I had paid out of pocket expenses and as he was writing the check he stated "about the other thing (meaning the money he discussed with me in the driveway), I have just added to the check that I am writing you and I said well ok, then as he was handing me the check, he handed me a piece of paper and stated "in order to give you this check, I need you to sign this paper and I said ok. I said to him "what is this paper that I am signing" (as I am signing it) and he states to me that this is a paper that states you will not sue the person or his mother for hitting you. This was done while I was still out of state and unable to see any of my primary care physicians. I have now returned back home to find out that the gentleman that hit me has cause me to have 3 sprained muscles in my neck and costant (daily) headaches. My father, who was also in the vehicle has suffered a sprained neck and lots of visits to his doctor for lots of trips. I then had my husband call Mr. Larry Czponis and he acted as if he didn't have time and stated to my husband that due to me signing that paper (that he 1. Never explained and 2. Had me believing it was a receipt of the checks) that there is nothing further I can do. SO I GUESS I'M SCREWED!!! What a way to conduct business and explain whats going on when you have just been involved in a trematic auto accident. To top it off I have no information to report his employee practices...Anyone have any info???

I have been a customer of Nationwide Ins for both home and vehicles for 19 years with only two minor claims. My roof received hail damage this past summer and when I realized the damage and made my claim they failed to honor it. They never sent an adjuster out, and after 21 day denied the claim saying that I did not make it within their 6 month period, even though by my own Nationwide agent agreed that I did make claim in timely manner. After making the original claim they gave me a constant runaround, now have a lawyer!

Nationwide is on THEIR side …not yours

Where do I begin? On September 9th, 2010 my brand new Mercedes 350E with approximately 500 miles on it was hit by an insured of Nationwide Insurance Company. The details of the accident are that I was headed toward the city of Charlotte on South Blvd when the insured exited a shopping center parking lot striking my bumper on the passenger side of my vehicle. The police were called and a report was filed. The driver of the other vehicle stated to the police that he misjudged the distance exiting the parking lot and struck my vehicle.
Immediately after the accident I took my vehicle to a certified Mercedes body shop for an estimate of damage. It turned out that my car needed a replacement bumper; minor structure repair to an area behind the bumper; replacement of a muffler heat shield and some paint around the same area. A report was also given to Nationwide which paid the repairs with no problems. However, there were problems immediately afterwards!!!
In the state of North Carolina a party is permitted to collect for diminutive value of their vehicle if they had no liability in the accident which I did not. So after the repairs were made I took my vehicle to three different dealers advising them that I wanted to trade my car and how much it was worth in trade. The figures were astounding…between $33, 000 and $38, 000 which represented between $7, 000 – $13, 000 in lost value from a non-hit car. The reason for the reduction was that my car could no longer be sold as a certified used car and was thus not eligible for the 100, 000 mile used car warrantee that many dealers provide. The damage is now a matter of record since it is listed on the Carfax system. I also supplied the insurance company with current data from Manheim auto auction; The auto bluebook and the NADA book to support my request for my claim.
How much did Natiowide offer…are you ready for this…$500.00 by their adjuster Joe B. in their Fairview office. I went ballistic..this was a shear insult to my intelligence.
After many weeks of discussion they decided to have an appraisal completed by a fee paid appraise from Raleigh. Now keep in mind that this appraiser was paid by them and does a great deal of his business representing insurance companies. Who do you think he will favor in his opinion? (Because they had one I too decided to get one performed from an appraisal company and that came in at over $13, 000).
When the insurance company gave me the written report it was one page with no support for his findings while my was a 20 page report with back-up data. All their report said was “in my opinion” with no supporting data. When I asked Joe for the backup data all he said was “that is the full report”. I then asked that he then request additional data he again said “that is the full report”. (I have this on tape by the way).
In the meantime since I told Joe that I had an appraisal he asked for a copy of mine. Since, as I stated, mine had all sorts of supporting data and his did not I gave him just the summary page without data…the same kind he gave me. He then demanded the whole report and I advised him that it would be forwarded to him when I got like data. Thus far I have nothing more from him nor him from me .So as of now we are at a standstill with no resolution.
I also tried to contact the executive offices in Columbus, Ohio and all I can say is “lots of luck”. This company has no concern for the general public whatsoever. I did contact several company Board of Directors ( I was able to ascertain their home/work numbers) but only 1 would return my call.
This company does not care about anything but Nationwide and ARE NOT ON YOUR SIDE!!! Even the slogan that the adjuster has on his email which appears after his name says it all. It states >>>”Nationwide on your side….begins with me”. It’s all about them!!!