I have vision services with my health insurance program and went to Nationwide, which is on my vision services list. I knew it would cost me the $10.00 co payment for the exam and after the exam I was lead to pick out my frames.

When I was finished, the saleswoman told me it would cost approximately $400.00 and change and my individual cost would be $159.00.

The following Monday, I received a phone call from Nationwide, unfortunately, I didn't get her name, but she said my glasses were ready. I told her I would be in on Wednesday of the same week. She said ok.

On Wednesday, I rode my wheelchair to Nationwide and told them I was there to pick up my glasses and told them about the phone call. No-one admitted they made that phone call and my glasses weren't even sent into my insurance company until I paid the full amount.

I was furious and told them to forget it, got my prescription, which I paid for and left. As soon as I got home, I called my insurance company and was told that my frames and lenses should have been free to me. I told them about Nationwide and they gave me another place to go.