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Connie
March 10, 2009
UltraAcaiBerry Trial Bottle Scam
I ordered off the internet a "Trial" Bottle of UltraAcaiBerry offered by Natrascience. They said the offer was for a 15-day free trial of this product and all we pay is shipping and handling. I was charged $4.95 for the shipping and handling. When I received the "supposed" FREE bottle, there was nothing with the bottle explaining any terms that I should be made aware of. On March 9, 2009, NatraScience charged my credit card $87.17 and when I called to inquire about this charge, they stated that it should've been clear that if I didn't call within 15 days, that I would be charged the full amount for the bottle. I told them that there was absolutely nothing in clear print stating that I needed to call them within 15 days in order to avoid any extra charges. I demanded a refund and told them that I would be more than happy to return the bottle if that is what they wanted...they hung up on me and I have been unable to get in touch with them again. I have e-mailed them and would venture to say that I will not hear back from my email either.
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Pam
February 12, 2009
Ultra Acai Berry product SCAM
Do not buy from NatraScience!
Selling a product called Ultra Acai Berry which is manufactured in Alpharette, GA, this company is scamming people out of money by using an internet ad. They are offering people a FREE 15 day supply of this product but they in fact send you a 30 day supply and charge your Credit card $79.22. These charges they claim are authorized by you in the small print approval you check as you order the free trial. I called to cancel the order and there was no answer so I left a message with all the information they needed to cancel my account. This included an account number and an invoice number. This message they say was never recieved and my account was charged again 15 days later, $87.17. After 2 days of arguing with several people at this company I have recieved an email stating that they will in fact refund the $87.17 for the last order, if I return it to them in a specified time frame.
The original Free Trial charge of $79.22 will not be refunded.
There are 2 other companies with names very similar to NatraScience who are being vilafied because of NatraScience's shady bate and switch marketing. Please be sure and note the spelling and addresses of this company. The product is Developed by Natrascience, Inc., 11807 Northfall Lane, Suite 902, Alpharetta, GA 30004. 1-877-628-7272. And is sold by NatraScience, 2122 South 950 East, Provo, UT 84606, 800- 971-3352.
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