I ordered the Natural Cures newsletter over the phone by mistake (I confused it witha similar infomercial -Ultimate Healing ). Even so, I was prepared to honor my committment until I experienced the following problems:

-I was told I would have access to the website via my e-mail address but I was unable to register

-I e-mailed the web site Support and got an auto-reply advising me that someone would respond to my query "right away" - I never heard from them again.

-I clicked on the "Community" button on the web site to see if other users could help me negotiate the site but I got a message "OOPS! PAGE DOESN'T EXIST"

-I then got an Order Confirmation e-mail that did not identify: ITEM(s)
SHIPPING CHARGE
TOTAL COST BILLED
Also, they advised that the 'shipment' had been sent 'by post' but they did not provide a tracking number like other companies do.


-When I called the phone number they provided a message advised that no-one was available "due to technical difficulties"

-I sent an e-mail advising them to cancel my order but they did not acknowledge receipt

I cannot believe this business is allowed to operate in this manner, yet it does. It is also worth noting that they provide no information on their customer satisfaction policy (i.e. cancellation, refunds, etc.) . Nor do they provide a phone number so you can be assured that your concerns have been heard.

D.Active

Monthly charge of 9.95 appearing on my bank statement, not authorized by me. I have been unable to contact them through the phone numbers provided.