Their 15 day policy to return, 15 % restocking fee are a rip off. Beware: Their 14 day trial includes the shipping days. How many days are you left with to try out the products? My last order was 20 days old, wanted to return the "never opened, sealed kit" but they won't accept since it is over their 15 day policy which is full of BS. Tried calling their executive office but mail box was full. Received a call back 2 days after from their lawyer which did not help either. That lawyer can not even answer my questions why 15 days, not 30 days? This is not an electronics, why 15% restocking fee? He just said it is their policy. Told him, "Well, then it's time to change your policy. This might not be the first complaint call you have received, coz 15 days is too short restocking fee is ridiculous. I will file a complaint to the Consumer Protection so your company will change to at least 30 days and accept unopened, sealed items for return and get rid of the restocking fee."