I am so disgusted with this company. I don't know if it is the Natural Source Store or Lyderma, they go by two names. That is the first problem I have. I paid these people but still keep receiving emails from them that I owe them money and they are going to charge my credit card. It is at the level of harrassment now. I had about 5 emails just in the last two days from them, saying the same thing over and over. You can not reply to the email they send (or they say you can't). I do anyway. They tell you to call their customer service number to discuss the situation but they never answer the phone. The one time that I got through to someone he told me that he would take the charges off and I would not be charged again. GUESS WHAT! I just keep on getting emails. I am so sick of this company and the unprofessional way they conduct business. I will tell everyone how awful they are too deal with and not to be sucked into their scam by ordering from them.

I say we (consumers) should have the right to place an ad in the very same newspapers they do. Where they (scammers) claim their product is, as advertised...you know the ones? where they include testimonials?

Well, if the consumer was able to read "our" testimonials as to the "scam" they are feeding us, right next to theirs...do we not have the right to be "informed" BEFORE we consider a "scam"? Hence, we should all pool our monies and place such an ad...

But no, for surely we would be infringing on "their" scammers's rights. What a world we live in ...you "only" have a right to know it's a scam AFTER the, fact.

I bought two samples of teeth whitening gel. The product is a scam. The company, Natural Source Store, requires that you return the product within 15 days of when they shipped it (yes, when it left their warehouse). So, it took 7 days for it to get to me, so I had one day to try a week's worth of product and then had to ship it back to them so they would get it in 15 days. That didn't happen, and little did I know that by purchasing the samples that I had now signed up to receive two shipments of product each month at $78.95 (almost $160/month). By the time I saw the charges on my credit card statement, it was too late. I called the company and they said tough luck about the charges of $160. They did cancel any future automatic shipments, so hopefully the charges will stop. Citibank has been dealing with issues with this company on a daily basis and they are under federal investigation for fraud/abuse on the internet and interstate commerce.

I am very upset over the lack of decent customer service! I received my "Free Trial" 2 days AFTER the trial period was over. When I call the customer service line - I have NEVER gotten an answer, I have left several messages and am assured I will get a return call back. NO ONE has EVER called - and I have yet to make contact with someone.

I received the products on Dec 20 afternoon and my initial order was on Dec 8 that means I only have two days for risk-free trial and not 14 days. If I can’t cancel my trial before Dec 22, there will start billing my Credit card on Dec 22 and every 30 days thereafter for $79.95 plus $4.95 S&H for each product-that’s mean they will bill me US$169.80 every 30 days for Sparkle and South Beach Brite. I regret I did not read the fine print before pressing “submit”; I definitely will not try their free trial if I know they will recur charge me. I had been misleading that NSS is offering me free samples; in fact it is only free trial.

This is their trick to help themselves to take money out from you. In order to opt out the plan and not being charge on the products, all returned unopened products must postmarked 15 days from the date that the products originally ship. NSS do not accept any return shipments marked “Return to Sender”. All return items must clearly list the RMA number. The only way to obtain the RMA number is to contact the Customer Care Department @ 954-237-2690 begin_of_the_skype_highlighting 954-237-2690 end_of_the_skype_highlighting. The so call Customer Care number was just answering machine; I can't get hold of any customer care representative. Even the numbers for NSS Executive response team were also answering machines. Starting from Dec 15, I have already made 16 long distance calls to NSS and never have luck to speak to any customer care.

I already contacted my credit card dispute department and faxed them all the supporting documents (emails and copy of complain letters which sent to NSS on Dec 15) indicating I am not able to contact any of the NSS customer care and most likely I am not able to cancel my trial on time. I have cancelled my old CC and my new card (with new number) will also be blocked until my further instruction. Thanks Annie Oakley for your kind concern.

I have been spending days and nights to track Natural Source Store contact information. Thanks those good people who shared their painful experiences. By adding piece by piece I managed to e-mail [email protected] stating that I am not interest in their products and stopped NSS to enrol me to their automatic Home delivery Plan. I also request the RMA (return merchandise authorization) numbers so that I can mail them back the trial products. Thanks Steve Wilson.

Finally, I got reply e-mail from Michael Morman ([email protected]) and got the two RMA numbers for returning the two stupid products. I have spent CAD$8.90 postage to return the untouched trial products to Natural Source Store, 4051 SW 47th Ave Suites 101 Davie, Florida 33314 on Dec 21.

Due to my negligence, this unhappy experience had cost me over $50 (and hopeful no more) for getting nothing but stress and pain. What a big Christmas present to myself!