Natural Source Store
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Category: Services
Contact Information United States
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Natural Source Store Reviews
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Aprebillo
May 11, 2010
This company is a criminal scam
This company is a criminal scam! I got to the bank as soon as they opened and they told me we were not the only ones taken in by this company! The bank quickly cancelled our debit card and advised me to return the package as soon as it arrives and do not open even any mail from them but return to sender! (In spite of how NSS says you can't refuse a package.) Thankfully they had only taken out a few dollars, but I could have lost hundreds! Sparkle was the product I ordered. So my advice is to act quickly by getting to the bank since trying to phone them will only result in continual busy signals, being put on hold, hung up on, or no call backs.
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Gribert
May 6, 2010
They're just waiting for people to misunderstand their policy
This company ought to be ashamed of itself. They offer what seems to be a free 14-day trial of the South Beach Brite Tooth Whitener, but in reality, they're just waiting for people to misunderstand their policy pertaining to the time allowed for the trial so that they can stick it to them for the full amount of $79.95. My wife and I are both retirees on a limited income, and unfortunately we were foolish enough to fall for their scam. The amount they've stolen from us really hurts. Please don't be taken in by their fraudulent practices.
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Emkille
May 5, 2010
I have bounced lots of checks cause of you
YOU were only to get one payment and put the other back hasnt happen yet But I have bounced lots of checks cause of you!!
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DrMath
May 3, 2010
Charged twice for sample
I received an email from a website called www.dealseekingmom.com which advertises weekly savings from a variety of companies.
They claimed that a combination of two different special trials on teeth whitening products from two different companies worked much better than any over the counter products. One cost $1.99 and the other from Natural Source Store (Lyderma) was $6.99. Today (5/3/10), I received an email saying that they were going to charge me $78.95. It turns out that in the papers folded up around the product, which I never opened, there was a statement which said if I didn't want to to be charged for what they called the 30 day supply they sent, I had to cancel within 10 days of receipt of the product. I assumed from the promotion that this was a trial size and that the $9.95 was to pay for that. To make matters worse, this morning when I called them, I was put in a no-win situation: Either I pay the $78.95 and continue receiving the product, or pay $69.95 to quit. That seems like a real con game. Should I have to pay to quit any product? They claim that it was for the so-called 30 day supply that I had been sent back in January. In effect it was paying twice for the same thing.
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Ravims
April 13, 2010
Hope the owners end up in prison
The products don't work, period, it's just snake oil and the way it's marketed is just a slick way to snag maney out of peoples accounts, granted part of the blame belongs to the people that order this crap, please read the fine print before you register your credit card accounts, nothing is free, the only way these shysters can make money is to trick unsuspecting, gulible people, they are something more disgusting than words can describe, it's only a matter of time before karma takes its natural course and the owners of this scam wind up in prison.
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Whilly
April 12, 2010
They misrepresent what they are sending, the price and the return policy
They misrepresent what they are sending, the price and the return policy. They do not give you a "free trial" period as they advertise, they do not refund your money and they will continually take money from your account while they claim they are refunding the billing amount. Please, go to the web site that lists the complaints about this company, their billing practices and customer service before you order anything from them!
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Poole74
March 13, 2010
Scammers and liars
I am looking for individuals who have been scammed by this company as I am working to file a law suit against them. I ordered the free trial on June 17th 2009 in which the terms that were given stated that the trial had a 21 day trial period. I canceled my trial on the 18th day; I was also charged later on the 18th day. I went back to the website in which I saw that the terms had changed to a 14 day trial; good thing I copied the terms on the day that I ordered the product. I called customer service who proceeded to tell me that the terms I had were old and that the 14 day terms had been in effect since the past 45+ days; I talked to someone in a higher department who states that the terms had recently changed but when I placed my order it was already programmed into the system to either charge me on the 15th day or the 22nd day; neither of it makes since if you do the math. Good thing that I did keep a copy when I placed that order as I am talking to a lawyer about the situation now. I think the company is dumb for the simple fact I know I have this case won but they will end up paying big time for something that they could have settled for a simple $79.95. I dont want to make my case more complicated as it is pretty simple now with all of my evidence but I am looking for other individuals who has also been scammed by this company. Please email me at [email protected] with your story and return email address so that I can also keep you posted on the results. I will also be able to mail you the original terms vs whats there now.
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Klone
March 10, 2010
Fraudulent charges
I purchase Cosmetyn and decided to opt out of the free trial period. I contacted them and confirmed that I opted out. I even received an email 6/25/09 indicating "This email is to confirm that you have been successfully canceled from receiving any further shipments and or billing from Natural Source Store ." On 7/1, I returned home from work to find ANOTHER delivery from Natural Source Store. I reviewed my credit card statement to find that they had charged my credit card 56.90 on 6/29-4 days after confirming that I would not be charged! When I called the contact number at Natural Source Store, I was told that my account was still active because they shipped me more product! I am now disputing the charge with my bank.
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Datsuk
March 1, 2010
I have still not been reimbursed over 95.00
I ordered the stretch mark therapy and it gave me a rash, after returning the product over A MONTH AGO! I have still not been reimbursed over 95.00! They keep telling me a few more days, and oh they're really behind... whatever.. I returned the product give me my money back!!!
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Bakredy
February 19, 2010
The entire organization is absolutely disgusting
I returned the "free trial" of my teeth whitening gel after discovering that if you use the trial, they charge you $79.99. So it really isn't a free trial at all. After the company verified that I did not use the product, they gave me the option of returning it for a refund. I shipped in back to them and two weeks later I was still waiting to be reimbursed. I called and complained several times, and they kept asking for a tracking number. I checked the tracking number, and it was indeed delivered to their office, so I called back and they told me it usually takes 10 days to process. After informing them it had been two weeks, they said to give it another couple days and the money will be in my account. A full week went by and still nothing happened. I called back and again they told they cannot do anything without a tracking number. I snapped and told them I had already been through this, and that I should not have to give them a tracking number to get my refund. VERY DISGUSTING COMPANY. HORRIBLE CUSTOMER SERVICE. Every representative sounds foreign and they are impossible to understand as well. THE ENTIRE ORGANIZATION IS ABOSULTELY DISGUSTING.
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