I received the products on Dec 20 afternoon and my initial order was on Dec 8 that means I only have two days for risk-free trial and not 14 days. If I can’t cancel my trial before Dec 22, there will start billing my Credit card on Dec 22 and every 30 days thereafter for $79.95 plus $4.95 S&H for each product-that’s mean they will bill me US$169.80 every 30 days for Sparkle and South Beach Brite. I regret I did not read the fine print before pressing “submit”; I definitely will not try their free trial if I know they will recur charge me. I had been misleading that NSS is offering me free samples; in fact it is only free trial.

This is their trick to help themselves to take money out from you. In order to opt out the plan and not being charge on the products, all returned unopened products must postmarked 15 days from the date that the products originally ship. NSS do not accept any return shipments marked “Return to Sender”. All return items must clearly list the RMA number. The only way to obtain the RMA number is to contact the Customer Care Department @ 954-237-2690. The so call Customer Care number was just answering machine; I can't get hold of any customer care representative. Even the numbers for NSS Executive response team were also answering machines. Starting from Dec 15, I have already made 16 long distance calls to NSS and never have luck to speak to any customer care.

I already contacted my credit card dispute department and faxed them all the supporting documents (emails and copy of complain letters which sent to NSS on Dec 15) indicating I am not able to contact any of the NSS customer care and most likely I am not able to cancel my trial on time. I have cancelled my old CC and my new card (with new number) will also be blocked until my further instruction. Thanks Annie Oakley for your kind concern.

I have been spending days and nights to track Natural Source Store contact information. Thanks those good people who shared their painful experiences. By adding piece by piece I managed to e-mail [email protected] stating that I am not interest in their products and stopped NSS to enrol me to their automatic Home delivery Plan. I also request the RMA (return merchandise authorization) numbers so that I can mail them back the trial products. Thanks Steve Wilson.

Finally, I got reply e-mail from Michael Morman ([email protected]) and got the two RMA numbers for returning the two stupid products. I have spent CAD$8.90 postage to return the untouched trial products to Natural Source Store, 4051 SW 47th Ave Suites 101 Davie, Florida 33314 on Dec 21.

Due to my negligence, this unhappy experience had cost me over $50 (and hopeful no more) for getting nothing but stress and pain. What a big Christmas present to myself!

Very big scam-read all small print!! Got lots of ads online about a free trial, $1.95. Thought I'd get a few days or week worth of product to try and decide if I liked it. Shipping took the full 14 days that is allowed for returning and all paperwork said RISK FREE 14 DAY TRIAL. Which of course, I would not have agreed to had I read that carefully first. Such a rip off!! Couldn't return or cancel, which by the time you recieve it, even if you could mail it back, it would in no way get to them in 14 days. Never do a 14 day trial of anything!! Now I am charged $79.95 and can't do anything about it. And, by the way, the packaging says you can NOT just put return to sender and immediately send back without opening and calling them. So they make sure you can in no way get it back to them and cancel int he time allowed. HUGE SCAM!!! Too bad too, cuz it might be a good product, but now I would NEVER recommend anything that has to stoop to such dishonest practices to get money!!! DONT DO IT!!!

I have been a victim of this scam as well. I urge everyone who has been affected by this scam to file a complaint with the Florida Attorney General. There is an online complaint form at http://myfloridalegal.com/Contact.nsf/Contact?OpenForm&Section=Economic_Crimes. Let's act together to put a stop to these unethical practices.

I purchased a product which claimed to cure cellulite " COSMETYN-INTENSE ANTI-CELLULITE THERAPY" they give you a 21 day trial (from the day you purchase) however if you don't call to cancel and return the procuct within those 21 days you get charged the full amount $90.00. I spoke with a FRANK GUSMANO, and he said to me that though i left a message but did not return the product practically immediately he cannot give me a refund. The product was ordered on the 3rd, and billed on the 29th. SO WHEN WOULD I HAVE KNOWN WHETHER OR NOT THIS PRODUCT WORKED? There's less than 21 days from receipt, trial, and supposed return.. THIS IS A SCAM.. DO NOT PURCHASE UNDER THE TERMS THEY ARE GIVING YOU, IT IS A SCAM.. He would not give me a refund ...

My next step will be the better business bureau.

On 5/28/2009 I was looking for teeth whiteners online. This sight popped up with a risk free trial only pay shipping of $6.95. I entered my information and kept receiving a box pop up to sign up again with a live agent, which turns out to not be a live agent. Intuition kicked in and said this is not legit. Confirmation email was received that it did go through the next day. I called them on 5/29/09 to cancel any membership that was referenced in the email. Jeff advised that I did not need to call and cancel because it was trial and no further billing would take place. Well, 6/16/2009 I get a deduction from my bank account of $79.95. I call them and they advise they can credit me half the amount today and I can keep the product. I am not paying for a product I cancelled membership on the day after I ordered a trial and paid $6.95 for shipping. Marlene Rivera, the floor manager stated that I cannot get a full refund, but, I can get a 50% discount for the product that I did not authorize shipment of, but, she will forward my dispute to the General Manager whose name is Frank Gusmano. I have not heard from Mr. Gusmano.