I responded to a free trial for a teeth whiting product for $6.95. I did not see anything about canceling in 14 days or I would continue to get product and be charged. More product came in a couple of days later (before I had finished the trial), and my credit card was charged another $79.99. I called Natural Source and was told there was nothing I could do because I didn't call within the 14 days.

I have their invoices and nowhere does it say anything about that. I have not opened the product but they told me I could not return it for a refund.

I ordered the free trial and long story short I cancelled and asked if they would charge me anything else and the told me "no" but the next day my credit card was charged 89.95 "TWICE" and I called to tell them and they said I had exceeded my trail period and they would not help me "at all" and Im just wondering why are the still getting away with these crimes!!!

I ordered a 'free trial' of their tooth whitening kit-I was to pay SHIPPING ONLY! DO NOT FALL FOR THIS!!! I recieved a package in the mail a couple of weeks later with another package and this time they charged my credit card 80.00! I called to find out how to send it back and get a refund and the man i spoke to BARELY SPOKE ENGLISH! He was indian (But said his name was John Smith-yeah and im Marilyn Monroe). He said that I was a 'VIP' member and I would be recieving it every month. I basically had to talk him into cancelling my account. I asked to speak to a supervisor and he said they had all left for the day. It was 1:30 in the afternoon. I then asked to speak with another associate, he said they were all busy. I virtually could not talk to anyone but him. I will not get my money back and to be honest I doubt that he even cancelled my 'account'. Im going to call my bank TODAY and cancel my credit card. If you are a victim of this scam I suggest you do the same. If anyone knows how to get a refund please, please, please email me and let me know!!! [email protected]

I read the following complaint and it fits my situation to a tee... I though did reach the company and they said I did not call in the two week period and they could not reverse the charge. I refused to accept a second shipment and sent it back. They did state that they would credit that charge back, but not the initial $79.99. They ship the product after the trial is up and then charge you a fortune for a lousy product. DO NOT USE THIS COMPANY AND DON'T LET THEM SUCK YOU INTO THE "FREE" PRODUCT...

I too am having a problem with this company. I asked for the trail & paid the shipping. The product was shipped a week before the 2 week trail peroid was over. I did not even have time to test the product. I looked at myu bank acct and saw a charge of 79 plus bucks pending. I tried calling and the company was closed. I emailed them explaining that I havenot had time to test the product due to shipping. No response. I called and spoke with a rude customer service rep named Kevin Marshall who would not let me talk and explain the situtition. he just kept talking over me. I asked for a supervisor and was told that they go come in until 10AM. I asked for a supervisor name which he gave me Peterson Frank and the name of the owner John Douglas. Now those names sound really fishey. I have called my bank and they can not do anyathing until the charges hit my acct and them I can file a complaint. I am going to call back a supervisor and see what they can do. If I get the run around I will be looking for the owner's information and also calling Florida and hopefully finding a fraud department.
All of this is happening 3/30/09.

I too had a hard time with the Indian speaking man that hung up on me too!! They have deducted monies out of my account and I told them to cancel it! Weather they do or not, we'll find out! I am going to report it to the better business!!