I purchased a pair of shoes online for a wedding and they did not fit. I called the company to get a store location to return/exchange them, but there were no local stores and I didn't want to drive out of my way to make the return so I shipped them back at my own expense. I was out of town a lot in the 2 months I had the shoes. I was 2 outside the return policy when I mailed them back. I didn't see this until after I shipped the shoes back. A little over a month after I returned the shoes, they came back to me in the mail. The only correspondence was a highlighted line saying the return policy was 60 days. I have since called numerous times to exchange them for a different pair, but everyone I've talked to says that I can not exchange them either. I understand I was a few days late in my return, but I don't want my money back. I simply want to exchange my unworn shoes and am told no by everyone I talk to. I insist on speaking to a manager every time I call and am told someone will get in touch with me in a few days every time, but I never get a call back. I've sent at least 4 emails and made more than that amount of calls and no one seems to care I have a pair of shoes I can not wear. Unbelievable "customer service". It's like pulling teeth and I've gotten no where. Do not buy from this company.