This company is a scam. They are pulling the old "bait and switch" scheme and signing people up for recurring charges. They are unapologetic and difficult when dealing with their customers. This company gives all legit online businesses a bad name. My credit card company was more than familiar with them when I called about these charges.

I want my $79.96 refunded!

There is nothing 'Free' about this 'Free' trial. You are required to pay the $4.95 S&H up front. Then, if you don't cancel the 'Trial' within 14 days of shipping, you get charged the full $79.95 for the 'Free' bottle (you find this out in the Terms and Conditions link at the bottom). Call 1-800-983-7968 M-F, 9am-9pm, EST to cancel.

BTW, the 14 day 'trial' period starts when shipped, so the time enroute gets subtracted before you ever get your bottle to start the 'trial'. Then, elsewhere it states that most customer find results if they take it for 3 mo.! So how much 'trial' can you get in the 7-10 days you actually have before the 14 day deadline occurs?

But that's not all! If you don't also cancel the Diets Cental (aka Fitness Factory) 'membership', by the same 14 days you will be charged $29.95/mo. until you do cancel! Call 1-877-495-1182 M-F, 9am-9pm, EST to cancel.

But wait, there's more. If you don't cancel the Cost Wave (aka Cost Smasher) 'membership' by the same 14 days you will be charged $2.95/mo. until you do cancel!! Call (the same) 1-877-495-1182 M-F, 9am-9pm, EST to cancel.

According to the T&C's the Diets Central and Cost Wave are 'options' but we ended up with those 'memberships' without consciously checking off anything and I refuse to go back through the order procedure to try and find where those 'pre-checked' options are.

Suffice it to say the whole site is set up do take advantage of web customers who are trusting and don't read the fine print of the T&C's and who don't uncheck some 'pre-checked' 'options', IMO.

Of course, the Company Employee can claim that all the information is on the site (if you look for it). But the whole initial premise of 'Free' is totally bogus and the bait to suck in the unsuspecting. But customer satisfaction is their number one goal. Yeah, right!

It _does_ appear possible to get a refund if you remain adamant and state that you will be contacting your bank/credit card company and will file charges with them to get their operations blocked. The had to get their supervisors approval (short time on hold) then came back with the OK. They provided a confirmation number for each of the canceled 'memberships' and promised a refund would be made back to my credit card. We'll see if that actually materializes.

One other thing to watch. Since the 'Fitness Factory' and the 'Cost Wave' had the same 800 number I tried to cancel them both on the same call and the guy allegedly did that. But he only gave me one confirmation number and when the confirmation email came, it has a note that says '...only this membership has been canceled' (or some such), and it only listed one! So I called again, got a different person (another who spoke very poor English), and sure enough, one was still uncanceled. So they were working another scam, IMO, to get one more charge on the card before they got completely canceled out.

Bottom line, these guys are totally bogus and running a fraudulent scam, hiding behind their T&C's to prevent legal action, IMO.

I like so many others ordered the FREE trial of Acai Berry not knowing that this hooked us into a memebership which we had 14 days to cancel then I was charged $79.95 plus the original $4.99 for the free shipping. Then a second bottle comes and I am looking over my credit card and see $85 charged and then I see some lifeift charge for $29.99 which was also tied to this. I called and spent about 40 mintues getting the $85 refunded and cancelling all these supscripitions I never signed up for. We should have read the terms of use, WHO reads terms of use when all you do is think you are ordering a trial size bottle of an item, Oh and after fighting with this woman for 40 minutes she had the nerve to say I was a valued customer and would like to offer me this product at a reduced price. They could not pay me to take this product. I am going to pursue this with my credit card company and hope I can get some help there to take off some of these charges. This has to be illegal somehow.

I have read over 100 complaints that read all the same. Unfortunately, I made the exact same mistake that everyone else did before I READ ALL OF THE COMPLAINTS. I ordered the "free trial" and got charged the $4.99 shipping and handling charge. And, I am fine with that. Once I received the produtct I looked at the paperwork that was sent with the product...AND nowhere does it say anything about calling and canceling within 15 days. And not even 10 days after I received the product, they charge my credit card $79.86. First off, the stuff isn't worth that much anyway. And secondly, they give you nothing in print that tells you that you will be charged additional money if you don't call within 15 days of placing you order online.

This scam is just about a ruthless as the scam that some of the magazine companies run on you. MY GOD $80 a bottle...that's two months worth of gym membership and a hell fo a lot of Healthy Choice meals.

Fortunately, I sit at an extremely powerful level of the government and I am going to do EVERYTHING in my power to see that companies like this are made to pay. I certainly hope that someone from this company reads this and take this as a wake up call because the next steps are going to be EXTREMELY unpleasant for them. With the current state of the economy, no one is going to tolerate scams that cheat people out of their money due to fine print.

And to compound the insult to injury, when I did call to cancel my "membership" the lady was trying to sell me more CRAP. The product may be wonderful, but the way that they market the product is EXTREMELY misleading. Please, Please, Please do not do business with these people. If I collected $1 from everyone that has been scammed by this company I would be rich. I'm not sure where this will lead, but I am not going to give up until I find the person responsible for this...May God help them when I do.

Not only did they charge my debit card $79.86 but after I tried to get a hold of them they took my name and number due to having high volume of calls. They are also located in the Philippines. They also had me signed, without my clear knowledge, for 2 other memberships. They say there is nothing they can do. The $1.99 shipping fee only pays the shipping. If they don't hear from you within 14 days they'll charge the full value of the bottle. The problem is the stuff made me very sick and they refused to give me my money back.