I have been charged for this product twice without my authorization. The first charge of $4.99 was authorized and the next two for $79.96 and $29.95 were NOT authorized.

I ordered the trial bottle of acai for $4.95. I was very careful to read the fine print and not check any other offer when I paid online. My credit card was charged $79.96 for that bottle, $85.91 for the next one (which I haven't received nor want), $29.95 for access to some website and another $2.95 for who-knows-what. I called the company several times and waited on hold for 20-30 minutes every time. I finally went online and they have a home page just for extra charges on credit cards. I called and got all but the $79.96 refunded. They wouldn't budge on that charge.

What a scam!

Sat. March 14, 2009 @ 11:00am MT
I never received my so called "free trial" bottle of pills BUT my Visa was charged $4.99 on 2/12/09 & again on 2/27/09 $79.96...

I HAVE NEVER RECEIVED ANY PRODUCT FROM THEM TO DATE!

I emailed natures-acai.com/billing to cancel on 2/28/09 when I noticed the unauthorized charges to my credit card, then I called the 800-983-7968 to cancel & was told it would be taken off my acct but has not been done yet. My cancellation #CAO117677E, CAO11776779 & CAO11776781, the rep would not give me her name.
I did call my credit card company & filed a claim with them for the amount above.

Please advise me about my options, I'm on a fixed income and this is very upsetting, please call me @208-514-5516

After reading of the complaints here, I called the customer service(less) department since I had been charged for the trial product and had not received it. I called to cancel to make sure my card was not charged the $79.96 as others had been. After waiting for 30 minutes on hold, I got a person who spoke broken English telling me that due to the volume of calls, they would take my name and number and someone would return my call within 24 - 48 hours.

Surprise! No one did. I also went to the complaint site www.naturesacai.com and stated that I wanted an future shipments canceled and that I was sending a copy of the correspondence to my credit card company. I submitted the form and received a confirmation that it had been received and I would be contacted shortly.

As of 3/5/09 I have heard absolutely nothing via telephone or email from this company. And others are right - the Terms and Condition are hidden in a small link on the very bottom of the web page, which if you are just going through and signing up for the free trial, you never actually see the bottom of the page.

Beware.

NATURE'S ACAI IS A SCAM!!! 14 days really is only 4!!!

It took them 10 days of the 14 day free trial for me to receive the product even though it also took them 6 days to charge my account. They claim they will ship the product 24 hours within the time you place the order. Instead they waited 6 days AFTER I placed the order to charge my account. So, you mean to tell me that they shipped the product prior to me paying for the postage? How does this make sense? When I called to cancel the "membership" they said I was already 3 days past the 14 day free trial...to simplify:

Feb 3rd: placed order, 14 day free trial begins
Feb 9th: (day 6 of 14) credit card charged $4.99/shipping
Feb 14th: (day 11 of 14) received product
Feb 17th: (day 14 of 14)unaware 14 day free trial ends
Feb 20th: (11 days after cc was charged, 6 days after receiving product) charged $79.96 for NEXT 30 day supply that I have NOT received and won't for 30 days AFTER the original order was shipped.

SCAM!!! They will not help you, the customer service reps are difficult to understand and keep repeating themselves over and over stating that I should have read the terms of offer. Clearly they are on a mission to NOT reimburse/satisfy their customers. I keep seeing the same 800# on all these posts along with apologizes from Nature's Acai representatives. they will not help you or satisfy your needs.

DO NOT fall for this scam unless you are willing to spend the additional $79.96 when the 14, actual 4, day free trial is up.

JA

TERMS OF OFFER:
You are ordering a 14-day risk-free trial of Nature's Acai Berry for the $4.99 cost of shipping and handling, which will be charged to the credit or debit card you provide when you place your order. Your 14 day trial begins when we ship Nature's Acai Berry. Your product will ship within 24 hours of ordering. If you are not satisfied with Nature's Acai Berry, you can cancel before the end of the 14-day trial period by calling 1-800-983-7968 M-F, 9am-9pm, EST, and your credit card will not be charged further. If you are happy with Nature's Acai Berry, do nothing and your credit card will be charged an additional $79.96 approximately 15 days after your risk free trial is shipped.

NATURE'S ACAI BERRY HOME DELIVERY PROGRAM

Unless you call to cancel before the end of the 14-day trial period, beginning approximately 30 days after your trial order was shipped. and about every 30 days thereafter, we will automatically send you a fresh 1-month supply of Nature's Acai Berry. We will charge the credit or debit card you provide today the Member's Only price of $79.96 plus $5.95 s/h for a total of $85.91 each month when each order of Nature's Acai Berry ships. You may cancel your membership at any time and avoid further shipments and charges by simply calling customer service at 1-800-983-7968 9am-9pm, EST before the next shipment and charge date. Please see below for information about refunds and returns for Nature's Acai Berry.