After ordering a "free" trial of Natures Best Acai Berry in January, it took me 3 calls ...none of which was professionally answered...to finally cancel all the hidden parts of this order and stop future charges to my card. After insisting to speak with a company supervisor, I was told that he couldn't refund the 79.86 charge because the product had already been shipped. That was over six weeks ago. This company hid behind "small print" to charge me for a product and then failed to ship anything at all! On subsequent calls to the company I was informed that no supervisor were available. I will be looking to press some kind of legal action...certainly with the Better Business Bureau, small claims division, etc. Hidden charges are poor business practice at best but taking money without providing service is a criminal offense.