I ordered the 14 day free trial Acai Berry for $4.99. I never recieved shipment in the mail. I check my credit card and noticed several charges one for $79.96 for the Acai Berry another one for Fit Factory for $29.95 and cost of master for $2.95. I called there 1-800number from website and nothing in the fine print says you sign up for all these items. I spoke with a rep by the name of Lawerence L. He refused to refund my money until I told him I was reporting there company for credit card fraud and the BBB. As soon as I said that he gladly refunded my money not just the $79.96 but all charges. I have everyone of the conf codes writtten down. I still sent the disputes through my cerdit card company in case they dont refund.

I ordered the "free" trial from this company and was immediately billed $4.99 in shipping, but 2 weeks later, I still have not recieved the product. I called the 800 number to try to cancel the order. It seemed suspicious that all the recording said was "Thank you for calling customer service. Someone will take your call as soon as possible." No company name was ever mentioned in the greeting. After being on hold for 25 minutes, I finally just hung up. I doubt they even have anyone available to answer calls. I checked my bank balance, and nothing other than the shipping charge has been made by this company. I consider myself lucky after reading all the other complaints. But I have a strong suspicion that if I wait another 5 days a $79.95 charge will appear. My advice to anyone else who has fallen for this scam - cancel your credit/debit card! It is the only way to stop them from stealing your money.

YOU ORDER A PRODUCT WITH A 15 DAY FREE TRIAL AND YOU DON'T RECEIVE IT FOR 7 DAYS. SO YOU ONLY HAVE 7 DAYS TO TRY IT THEN THEY CHARGE YOU. IN A FREE TRAIL YOU SHOULD GET IT IN A REASONABLE AMOUNT OF TIME SO AT LEAST YOU HAVE A CHANCE TO TEST IT.

Risk Free Trial for only $1.99 shipping.
No other Info given.
Charged my charge card $79.96 two weeks later for who knows what.
They are crooks ... why aren't they behind bars where they belong???
They continue to rip people off!

DO NOT order the "free" Natures Acai Berry supplement. Although they state that they will only charge you $4.95 for S&H and indeed you will receive a bottle of "acai berry, " you will also be plagued with having given a random company your credit card information. In addition, Nature's company will happily give your information to 2 other companies, Fit Factory and Cost Smashers, who will then enroll you in a "free 21-day trial" of their products. This is not mentioned on the Nature Acai Berry website, not even in the fine print. Lesson #1: You are better off physically walking into a store and purchasing this supplement rather than giving out your credit card information to random third parties. It may cost a little more initially, but the money you will save on not being involved in this scam is huge! And by the way, the acai berry supplement contains mainly Chromium at 63% of the total capsule, in addition to, Green Tee Extract of 225mg, CAFFIENE of 135mg (very healthy for you...sense the sarcasm?), Acai extract of a mere 50mg, and finally L-theanine of 8mg. I am a physician and I have never heard of L-theanine in my career, so the ingredients are likely a farse.

After more than 45 minutes on the phone with the representative at 1-866-407-1022 to cancel Fit Factory and Cost Smashers, I was given 2 confirmation codes; one for each company. After attempting to get the rep to agree to send a written letter of confirmation to my home address, she insisted that I give her my email address. I asked her, "You sent me two emails already enrolling me in your product line and you are telling me that you do not have my email address in your system already?" She beat around the bush for many minutes and I refused to give out my email address, since they already have my physical address, b/c she made me verify it upon answering the phone. I then asked for a physical address for the companies and she again beat around the bush with me and acted like she was typing something, which sounded like it must have been a novel for all the typing she was doing! Again I asked for a physical address and she answered with, "Ok, I am just sending you a confirmation to your email address." Now all of a sudden she had my email address on file and was sending me a confirmation. Again I went back to the question, "Can you please give me the physical address of these companies, " and this time she said hold please and immediately placed me on hold. I thought this was the end of the call and that I would be dropped shortly. However, she came back on the phone and gave me this address: 2620 South Maryland Parkway Las Vegas NV, and no zip code. Then I asked if she was physically located at this address in a call center or the like and she responded, "No, I am in the Phillipines." Super, I thought.

In the background during my phone call I heard people coughing and sneezing, I heard loud noises like heavy machinery in addition to many other bizarre noises. At American call centers, from having worked for Sprint Telecommunications years ago, the headsets they use filter out that type of background noise and also the cubicles are set up to ensure that other noises do not interfere with the call. Why do I address this issue? Because this clearly indicated to me that this girl, who probably has no idea who she is working for, is in some factory or sitting in her "house" answering calls for $2/hr from some company in the States that doesn't even physically exist!

I was infuriated, to say the least, that some company would distribute my information without a disclaimer regarding it on their website. However, I realize now how ignorant and naive I was to actually have believed that I could safely order a supplement online from a website that I now realize had no credentials. It wasn't like I went to walgreens.com or GNC.com or some other credible American company. Lesson #2: If you haven't head of the company before, and you cannot find any other information about them by Googling the name besides websites about it being a scam, chances are, its a scam!

I hope that my bad experience with these "companies" will at least be a testiment to others so that you do not fall for the same scam that I did. Please, please, for your own good, do not order Nature's Acai Berry unless you have the extra time to call your credit card company to request a new card with a new number, call Nature's and sit on the line for 30 mins before getting anyone to answer, and have the tolerance to put up with ignorant people.