I have filled out a complaint form on this website several times. On 2/2/09 my credit card was charged $4.99 for a trial (never received product). On 2/19, my credit card was charged $79.96, again no product. I completed online website form; no response. On 3/4/09, my credit card was charged $85.91; again no product. On 3/3/09 they shipped a bottle of the product with the packing slip clearly marked "Nature's Acai Berry Trial". I have again completed the online form stating immediately cease and desist from any additional charges and reversal of the 2/19 and 3/4 credit card charges. I have yet to receive any credit or product. From Google, it appears that these thieves have duped many people and should be shut down immediately with retribution to us, the customers.
Thank you. Patricia L. Coates

I too was taken by this scam! I actually received my product but I never saw anything in that ad about 15 day trial or any other charges. I see that one person actually got a refund. I was not so lucky. They refused saying that you have to cancel within the 15 day trial period. I am so mad! I did file a complaint with the Better Business Bureau online. The name of the company is Fit Factory out of Utah. I found that through a search using the telephone number that I called. 866-407-1022. Yes, I also spoke to two people who could barely speak english. I hope others will contact the better business bureau. I don't know if it will help, but someone has to stop these crooks!

Company offers a product for free, you just pay $4.99 for shipping and handling. Unaware by purchaser, you have a 14 day trail period and my product did not arrive until after the 14 day trail period. The company then debits your credit card $79.96 for the product. I called
800-983-7983 and spoke to Jem a customer service rep. She advised there were no refunds and if I wanted to cancel, I would be charged an additional $29.95 for some other built in trail period item. I strongly objected and advised the Rep, I conceided to $79.96 but I wasn't going allow the company take any more of my money. I notified my banking institution and advised them not to accept any charges from Natures Acai. Buyer be aware, always click on the terms & conditions
of items and products which are suppose to be FREE. Everything is not mentioned in the Terms & Conditions.

I was looking for Weight Loss sites and clicked onto this company. Boy, was that a BIG mistake! Received the trial sample I ordered for $ 4.99 on 2-6-09 and to my surprise my credit card was charged $79.96 on 2-26-09. Red flags should have been raised when my bank left a message on the day I ordered to see if I o.k.'d this purchase for $4.99. Since everything is automated I just approved the charge and forgot about it. HUGE mistake. I should have checked further into it. My bad. I was lucky to find a 1-800 number under "complaints" when you Google their web site. Called the number - waited forever for a representative - finally talked to "Marvin" who informed me that yes, I did sign up for my account to be charged $79.96. I asked where did it say that and he told me that it was in my e-mail confirmation and I informed him that I have my e-mail conformation and it said no such thing and the packing list I received with my order also said nothing about canceling anything. An even bigger surprise was that "Marvin" told me that I also signed up for "Fit Factory" AND "Cost Smashers" when I "agreed" (NOT!) to sign up with them. I asked him to cancel my "membership" and he also canceled my "membership" to the other 2 companies. I also informed "Marvin" that I would be filing a complaint and contacting my credit card company at once. He said he was going to go ahead and "credit" my credit card with the $79.96 that I was charged. I got conformation #'s for that, my "membership" to Natures Acai, Fit Factory and Cost Smashers. After reading other complaints I feel pretty lucky that I was offered a refund. As of yet my credit card has not been credited but I will keep a close eye out for that and any other unauthorized charges to my account. Like they say "There should be a law!" This is downright FRAUD!!! Do not get sucked into their scam. I will never EVER order anything like this again!

I was supposed to receive a sample/trial of this produce at a small charge of 4.99 but I did not receive it. Later I see an unauthorized charge on my credit card for $79.96 and when I called, the rep said that there was nothing she could do abpout the charge. I have to pay $85 dollars and receive nothing for it. I am EXTREMELY angry about this unauthorized charge to my credit card and did not/will not receive the produce. I bought only "air" from Natures-Acai recommended by Oprah. This is not right in any case.