I went into the bank to exchange 4 x five pound coins, at first the cashier ask what they were then asked if they was fake, i said no and is it possible to change.Then she got very blunt and said no, i asked why and she said because she hadn't seen them before and that because i didn't have a natwest account, well if i had a natwest account then would it matter or not if she had seen them before.I think natwest need to filter there staff as if they suddenly relised that there jobs was on the line customer service would go from 10% to 100% over night.Very poor and would advise people to avoid natwest at all costs.