To whom it may concern:

I was wondering if you could help me with the problem that Naxpmedia caused me. You see I ordered a product from Naxpmedia called the Smurfs Collection on dvd that they ripped me off on some episodes. I sent in a complaint to them, but they haven't contacted me back to help me.

All I want is my money back because they caused fraud, theft, and rip-off episodes. I paid $44.99 ($35.99 + $9.00) for it that I didn't know they were ripping me off.

Please email back to me to let me know if you can help me get my money back. My number is (906) 265-7163. My email address is [email protected]. My mailing address is: 506 West Adams, P.O. Box 209, Iron River, Michigan 49935.

Thanks,

April Ramos
Iron River, Michigan

I ordered a set of Boy Meets World in early December as a Christmas present. As the time got closer and closer to Christmas and the product had not arrived by the promised delivery time, I tried to contact the company. The telephone number listed on the web site presented a message saying that the phone system was being redone and would be back in service soon: contact Customer Service at [email protected]. This resulted in a form response saying that my message had been received and I would hear from someone within 48 hours. After no response after 96 hours I wrote again and got the same response. On December 20, I got the following response:

NaxpMedia.Com
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Order Number: 2853
Detailed Invoice: https://www.naxpmedia.net/account_history_info.php?order_id=2853
Date Ordered: Friday 14 December, 2007

The comments for your order are

UPS 1Z55V9Y70394029642

Your order has been updated to the following status.

New status: New Order Sent

Please reply to this email if you have any questions.
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It is now six months later and the merchandise STILL has not arrived. I HAVE gotten the autoresponses saying that someone would contact me in 48 hours but that has not happened. There STILL is no response at the phone number listed. There is now no such website as www.naxpmedia.com. They initially double billed me for the order but that was straightened out. Frustration is not the right word.

I wish I would have known that there were sites like this before I ordered from this company Naxpmedia. I have the same story as everyone else. I ordered on Dec 27th and I got the UPS tracking number and kept checking the UPS site and it just said 'Billing info received' So I contacted the company in Jan and got an email saying that they were backed up in Hawaii. So I waited again and then in Feb contacted them again and they were vague. And then that was the last email I received from them. I've done the same as everyone else tried the phone number and it doesn't work now, and more emails with no response. I've learned a good lesson about ordering from a company I don't recognize. I am glad you have this site, at least I know now what was the real scoop on this company. The sad part it the DVD were a gift and I kept promising them to my friend, telling her they were coming. Lesson learned well!

I too ordered two DVD sets from Naxpmedia that never shipped. Something felt a little fishy from the get go, so I was aware that it may be a scam and wasn't too heartbroken when I later discovered all of these complaints. If I had seen these prior to my purchase I definately would not have taken the chance! My mom also bought two DVD sets and never received anything...BUYER BEWARE!!! Why is this site still up? Why does it have a "green check" when searched in Yahoo? Watch out you wont get your product!

For info on the real owners of this fraudulent company see http://www.wwco.com/~dda/naxpmedia.php . Toward the end is gives contact info for the owners and other public record information. I tried to use the contact info and the phone number has changed (surprise!) and the address for the owners is now up for rent on the website of a local realtor http://www.rmmanagementllc.com/ . Can't imagine why. A new phone number for the address is listed at www.96706.askyp.com by reverse look up on the address. The number given for that address in a Google search was 1-808-685-4200 and does have an answering machine on. I left a message and am sure the Nelsons will call me back, I can't imagine they would WANT customers treated like they have been! I am sure they will want to rectify all the problems with their companys' seeming scamming of customers. A company called "Earth Class Mail" is reported bywww.wwco.com to be owned by the Nelsons and can be contacted at 866-625-6245 and http://www.earthclassmail.com/remote-addresses .
According to the same website (ww.wwco.com) the Nelsons also own a Miami business called "NYA Direct" with a phone number of 786-375-5830 and a web address of http://www.nyadirect.com/contact_us.php . I am hoping with all these different points of contact I can actually get to speak to a live person who can help me with the communication problems I am having with napxmedia. Maybe you could try also, so the Nelsons know the behavior of napxmedias' employees is not a one-time occurance.