I ordered the Third Watch set from Naxpmedia on December 5 and the money was taken from my credit card on December 6. I never received it so I started e-mailing them and was told they were behind in their orders but would ship the next shipping day and I would receive a tracking number. Never received it...so I asked for a refund and was told it would take about 5 weeks as it had to come through their banks. Well, it's now been about 10 weeks and I still have no refund and I've been e-mailing them every few days and now they don't even reply to my e-mails. I've advised my Visa company and they've refunded my money and I've kept all of their e-mails to me as well so I can show the Visa company that I, too, have been trying to get my refund. WHAT A BUNCH OF SCAMMERS. I hope they all end up in jail for the rest of their lives. I will continue to e-mail them every couple of days for the rest of my life if I have to.

On Feb 16, 2008, I placed an order for The Wonder Years DVD set with NaxPMedia. I made the mistake of not researching the company before I placed an order because I erroneously relied on the Google Approval of the company. I received the DVDs in less than 3 weeks. The DVDs and their containers all contained the label, The WOder Years. WHEN I PLAYED THE DVDS, ALL CONTAINED THE CAROL BURNETT SHOW AND NONE OF ANY WONDER YEARS EPISODE.

I called the 1800 number several times to no avail. On March 7, I sent the company a complaint thru their website and have emailed thru my personal email account, as well, regarding the DVDs I received and requested that replacements be sent immediately. On the same date, I received an email confirming receipt of the complaint I sent stating that my complaint will be responded to within 48 hours. It has been over a month since then, well over the 48 hour-period that Naxpmedia advised me of and I have yet to receive a substantial response to my complaint. I have sent Naxpmedia several complaints since my first complaint but I only received the same auto-generated reply each time.

Prospective customers of NaxPMedia, BEWARE!

This company is shady, shady, shady!

I ordered the complete 7 season set of Malcolm in the Middle...upon watching the dvds, I found the picture quality of the videos to be extremely blurry and "grainy"--the voices of the characters on the screen are about a second or two delayed from the movement of the mouth (it looks/sounds like a badly dubbed foreign movie) AND THERE ARE COMMERCIALS!!
It is completely unethical to charge money for merchandise of such trashy quality!

I ordered and received Third Watch series. It came in good shape as a package but the package is obvously a bunch of TV recordings from different channels and is very poor quality. I emailed them about a replacement or refund and never heard from them.

I purchased a product from NaxpMedia on December 24, 2007. Three months later, I have still received nothing. I'm a patient person & I understand that small companies can get overwhelmed. But I have received few responses to my inquiries and cannot contact them. I wrote them over 10 days ago asking for a refund, telling them I will file complaints against them, but have received no reply. Their phone center is closed. They shut down their online chat (if it ever worked in the first place). So, as much as I hate doing this to a small company, I have just filed a complaint with the Better Business Bureau. If they'd only been honest...

Can anyone recommend a further course of action? It's a shame that so many people are being scammed...