Naxpmedia
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Category: Websites
Contact Information
Florida, United States
Phone number: 1888603NAXP
http://www.naxpmedia.net/
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Naxpmedia Reviews
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January 7, 2008
rip-off
Pretty much the same as everyone else. Here's my complaint to Paypal: "I made a purchase via Paypal on Dec. 14, 2007 for "Boy Meets World" from Naxpmedia.com using Google check-out,
AFTER viewing the "Buy-Safe" guarantee on their website. I have tried repeatedly to get in contact with them via e-mail
and telephone -- I have received NO RESPONSE to my inquiries, and when I try to view "My account" on their website,
no account is found. The amount they received via paypal for this purchase was $38.99 and is shown as "COMPLETED"
in my Paypal history... Please deal with this issue immediately and see that I receive an immediate refund OR the long overdue merchandise.
In addition, I have found MANY complaints about this company and I wonder why Paypal continues to allow them to utilize Paypal for their transactions.
Info regarding the transaction is included below:
Dec. 14, 2007 Debit Card Purchase To GOOGLE *NAXPMEDIA GOOGLE.COM/CH CA Completed Details -$38.99 USD $0.00 USD -$38.99 USD
Corporate Headquarters:
NaxpMedia.Com
ECM #56452
PO Box 025250
Miami, Florida 33102-5250
Tel: 1-888-603-NAXP
Fax: 1-888-810-9241
E-mail Contacts:
All inquiries- [email protected] |
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January 7, 2008
did not receive order
Ordered DVD Chine Beach in early to mid-December and have yet to receive them. Have tried to log onto Naxpmedia site and it continually says I have incorrect password even when a new one was given by Naxpmedia. Have tried calling number and the recording says full. Will try to contact bank to stop payment.
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January 2, 2008
Lack of customer service!
I placed an order for Third Watch DVD's on 12/4/07 which is more than enough time to receive in time for Christmas. However here we are in January and still no DVD's. I placed this order for my mother as a gift for her husband. She was so excited that I actually found what she was looking for from what I thought was a reputable company. I have never been so appalled by the lack of customer service from a company. I have sent numerous emails and am still waiting for a response. All I have is a tracking # which when I track the package all it says is "Billing shipment received" This means nothing! No package has been sent and it has been in this status since 12/13. How long does it take to ship a package? You can get no one on the phone and no live chat available for over a week and half. This is absolutely unfair. All I want is some answers and a full refund for the DVD's since it is apparent they will never get here! Please take this as a warning to anyone out there thinking of purchasing from this company as it is one big SCAM.
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January 2, 2008
DVD's ordered but never received!
I recently ordered a DVD package from NaxpMedia, and received an e-mail that my order was processed. They even attached a UPS tracking number for the package which never was activated. Upon trying to contact the company, no one ever answers the phone, nor can you get a live chat person on-line. Upon going to the site to contact this company, I have run upon a number of complaints from individuals with the same problem. THIS COMPANY IS A FRAUD!
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December 31, 2007
Dvds I ordered in November still not recieved!
I ordered Third Watch DVDS, the box set in November for Christmas. I have yet to receive them, or a satisfactory explanation as to why. I contacted UPS, and according to them, the dvds have never left Hawaii, I ordered them from Florida, but they are shipped from Hawaii. I cant get in touch with the company, their phones have been turned off. This is the first time I have ordered anything on line and it will be the last. I have requested a refund, again, no response.
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December 28, 2007
Never received dvd's ordered nov. 22!
Ordered season 1-7 series of Boy Meets World" November 22 for grandson Christmas gift. Never received.
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December 24, 2007
Fraud and cheating!
I wish I would have seen the complaints before I placed my order with this joke of a company. Here is my story. I ordered 2 sets of DVDs on November 14th 2007 (The Wonder Years, the complete series, and Boy Meets World, the complete series). They were supposedly shipped out on November 19th 2007, but I never received them. I emailed customer service and was told they would then be re-shipped via UPS. (Apparently they were lost by USPS). After a week of waiting and emailing, I finally received a UPS tracking number and was told I would receive my order "in a timely manner" for Christmas. Since December 10th 2007, my tracking information remains to say "Billing Information Received".
While I understand this is a busy time of the year, I placed my order well in advance, so there really is no excuse for such a massive delay and inconvenience. I was patient the entire time, but after three emails have gone unanswered, and no one is available to take my call, I seriously would rather forget about my DVDs and be refunded for my order. Taking over a month to even ship an order is the most ridiculous thing I've ever come across.
Since the company refuses to respond to my emails and offer me a refund, I have contacted my credit card company and disputed the charge. Do yourself a favor, DO NOT ORDER FROM NAXPMEDIA.COM!!! Yea, their prices are great, but you'll never receive the products!!
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December 21, 2007
Never received DVDs!
I ordered on 12/11/07. My credit card was processed immediately. On 12/17/07, I began calling - never an answer. I sent a customer service email and they responded with an update that my order had shipped and gave me a UPS tracking number. As of today, 12/21/07, UPS shows that they have received the billing information for my shipment , but they have not received the package to be shipped and suggested I contact my shipper. NaxpMedia has not responded to the email I sent this morning and of course no one is answering the phone. So it doesn't sound like it's ever been shipped - fraud alert!
I was supposed to be a Christmas present...
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December 17, 2007
Fraud
I ordered a third Watch DVD set and paid through PayPal. I have never received the DVDs. No one answers their phone. I have sent emails, and the only response is they will respond in 48 hours. Don't hold your breath! They never respond. They have disconnected their customer online response section. They keep blaming the problems on UPS. They say they re-shipped the item, and they give a tracking number. When you look up the tracking number, UPS sayes they have received billing information, but no actual product to ship. I have filled a complaint through PayPal. I would say avoid this company like the plauge!
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December 14, 2007
Ordered TWO MONTHS ago - still no shipment
I ordered 2 sets of DVDs at the end of OCTOBER as a birthday gift for a good friend. Before placing the order I googled the company to see if the company was fake and going to rip me off. At the time I did not find any complaints, but I see now that I might have not gone far enough in pages to find any complaints.
I contacted the company by email a full 4 weeks after placing my order, and was told that my order must have been stolen or lost, and that it would be resent by priority. Todd Banks corresponded with me about this for awhile, and I was pretty happy with his replies to my emails. I became very angry when my order did not reship when he told me it would. Todd told me my order would reship by November 19th, and a week after that I sent the first angry email.
In response to that email I received an email from a Mary Smith, ensuring that I would receive it by Christmas.
My biggest problem with NAXPMEDIA other than not receiving my order, is that I am no able to log into my account on their site. It states that my information cannot be found. Because of this, I rely on email responses from their customer service to let me know what is going on.
I must say that other than quickly receiving an email after getting upset I have not received any other information from them
I see that other people have complained and received bogus tracking numbers.
I will be complaining to my credit union, and reporting them as a fraud.
I did not want to do this because all I want are my freaking DVDs. This is such a huge mess and stressful situation, and could have been avoided easily if I would have just spent more money on a different site.
I must say that I am extremely disappointed in NAXPMEDIA, and will never be purchasing from them again, even though I was definitely planning on it when I first made my purchase.
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