Order 2 dvd's Nov.24 2007... never shipped them, never refunded. Also they had BUY/SAFE logo on their site which is no longer on their site. I wrote BUY/SAFE and they asked if I bought a bond, (which there was no option for on Nax site) but they tried to look into it anyway and that's the only time Naxpmedia would email me back and lie about sending a refund. Naxpmedia is a fraud - they show their online chat as not available now which is just a hoax, when you call their number it is out of order- so there is no way to contact them except email... I am looking for any way to report them...

Wow!! I wish I found this site before I ordered from these crooks! I ordered Third Watch and China Beach on Dec 15. My credit card was charged the same day. I received my bogus tracking # on Dec 24. I too call the phone number they had listed at all hours of the day and of course the center was always down. I also sent emails to get zero responses. I did make a complaint with the Better Business Bureau and will be making a fraud complaint on my credit card. I'm just hoping to get my money back.

Order # 2079 placed on Dec. 5, 2007, shipment notification received via e-mail, nitification of "re-shipment via UPS" with tracking number received 12/18/2007. Item never received by UPS for shipment. Contacted company 12/22 via phone (closed until after Christmas) and via e-mail. Generic e-mail reply received that they would contact me in 48 hrs. I have called and e-mailed repeatedly and have never received a reply. Phone center is always "unavailable- please use on-line chat" and on-line chat is unavailable. E-mails are never replied to. This company does nothing to take care of it' s customers once an order has been placed and the item is never shipped!

I ordered a DVD from NaxpMedia.Com and never received it. My complaints are consistent with all those posted on the site. I'm so frustrated at this point I plan to file a formal complaint with the BBB and have NaxpMedia.Com SHUT DOWN!

Todd banks. it seems like you only ship to those who file a posted complaint on google. you miss UPS tracking # 1Z55V9Y70398677104 from basierc in yahoo /answer in.answers.yahoo.com/question/index?qid=20071221072416AA2V6E4 she posted her complaint 5 days(Dec. 21) ago but i guess you did not see it. so her UPS shipping status is still "Billing Information Received". (Dec. 26 6:03pm arizona)I will be posting my blank disc replacement (1Z55V9Y70297673219) later. it's only been sitting for a week with no package given to UPS.

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I placed several orders online for my Christmas gifts all around 11/30/2007. One of the orders was from NAXPMedia for my nephew. All of my other orders had already shown up, but not the one from NAXPMedia, so I went to their website to find out if my package had been sent. Their website said it had been sent by UPS, but there wasn't a tracking number listed, so I wrote an email to them about my concern and the actions I would be taking if it was not corrected.

I was appalled to find out the order I placed with them on 11/30/2007 was accepted on 12/01/2007, the funds were taken out of my account on 12/03/2007 and supposedly it was shipped on 12/05/2007, but never arrived. So I went directly to UPS to find out where my package was, UPS had no record of any package being processed from NAXPMedia to my address. The following day I received 2 emails from Mary Smith. One was a pre-written generic statement with an 1-888-603-NAXP (6297) and an email address of [email protected], the second was a reply to my scathing response to receiving a generic pre-written statement, which said you should receive your tracking number today. I did receive a tracking number of 1Z55V9Y70398677104. The only problem is that anyone can get a tracking number, it doesn't mean anything unless a package is picked up. And as far as UPS is concerned they have all of the information necessary to ship the package, but no package to ship.

In my search to get this corrected before Christmas, I have called the 1-888-603-NAXP (6297). The answer I get is that the call center is closed, try again later. I have tried all hours of the day and it always says the same thing. I tried their customer contact email, [email protected], I just get generic pre-written statements. I tried the personal customer contact for Mary Smith at [email protected] and I don't get any answers. I even tried the number (1-808-780-7182) that is listed on your bank statement with the transaction notes and all I got was a generic voicemail message. I have done everything I can do to work this out with NAXPMedia and I know they had plenty of time to get the product to me because UPS confirmed it. Still they persist in ignoring the issue. Obviously, from these other answers, I am not the only person who has had this scam ran on them.

I am going to my bank today to dispute the charges from NAXPMedia and if I were anyone who has used a credit or debit card to purchase anything from NAXPMedia, I would do the same because you will NEVER see what you ordered. Now I have to run out and find a gift for my nephew. I am just glad I caught it in time.
5 days ago
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