After 3 hours of futile online attempts to change a pending DVD order that is back ordered, I finally called NBC at Rockefeller Center, NYC, and was passed through three different departments. I finally landed at the Information Desk & Tours Desk where a pleasant young lady gave me the seemingly "coveted" Toll-free number to NBC Universal Store Online Customer Service--here it is and please share with others (who are banging their heads against a wall)
1-888-435-4062.

When you dial this number, you will get an automated response which asks for your Order number, etc; after you get the automated status of your order, say loudly--"Representative!'
That should take you to a "breathing" person!! I make no promises after that, but will have jumped a hurdle that remains insurmountable for many!

BCharels

I placed an order 7 weeks ago. 2 items were promptly shipped to my PO Box.....by FED-EX ! Some nimrod is shipping actually thinks FEDEX delivers to PO Boxes? They were returned and there they sit. The third item I was told would ship on July 31st. Come July 31st and magically it changes to 'backordered'. They had to know it wasn't available and should have said so from the start. These were SUPPOSE to be gifts. I had to run out last minute and find replacement gifts. Mistakes can and do happen but here's where it gets good! They have a "contact customer service' icon, what you get is a menu of possible complaints and after selecting the one that best fits, you get an automated response that is useless and NO CUSTOMER SERVICE at ALL!!! No phone number to call them at, NOTHING! I had to resort to making a complaint with my credit card company for a refund, filing a complaint with the Better Business Bureau and my state Attorney general's office. I'll bet it still wont improve their lack of customer service. They probably get so many complaints that they don't WANT you to have their phone number! AVOID NBC UNIVERSAL STORE online. Its a waste of your time and money.