NE Furniture Direct

2 Reviews | Write a Review

5 stars		(0)
4 stars		(0)
3 stars		(0)
2 stars		(0)
1 stars		(2)

Category: Home & Garden

Contact Information
United States

NE Furniture Direct Reviews

Amenon23 May 24, 2011

Blatant Fraud!

We are so disappointed with our decision to buy our mattress from NE Furniture. I am sending this email to you as a last resort, having tired calling you no less than half a dozen times and having left you numerous messages without hearing back from you. If you choose not to respond to this email, we will be forced to pursue other options (including filing charges), which I assure you we will pursue.

We purchased a Winslow Firm Queen size mattress from your store on Saturday 30th April. You assured us delivery on Monday 2nd April. Ofcourse, keeping with the reviews we saw online, your delivery didn't happen till Tuesday 3rd April, without any intimation to us about the delay. We were ok with that, despite the inconvenience of having to make last minute arrangements to stay with friends. Then you deliver the mattress on the 3rd but it turns out to be the wrong mattress. We realized this, as we sat on the mattress and it didn't feel firm at all. We then hunted for the brand name and it turns out to be a DreamWorld Mattress and not the Winslow Firm Mattress that we ordered (clearly printed on the receipt you gave us). We were shocked! We immediately tried calling you and have been trying to reach you for the past three days! No answer, no response to any messages! The worst experience of service in my life!

I am willing to wait till the end of today for you to respond and clarify, there might be a perfectly reasonable explanation for this (delivery goofup, etc). But you need to tell us!

miller08 March 31, 2011

Bedroom set

Purchased a bedroom set on 2/19/2011. Told 1 - 2 week delivery. After 2 weeks we picked up the mattress ourselves. Told set should be in ASAP. After 2 more weeks and many unanswered or unreturned phone calls I went there. Told that he had been out for a couple of weeks and the people covering were not answering the phones. Said the set was due in on 3/23 and he would call to set up delivery. No call or answering the phone on 3/24 or 3/25. Got him on the phone on 3/26 and was told the set had been picked up and was on the way to the house (even though no delivery had been set up) . Waited all day - they never showed or returned or answered phone calls. Got him on the phone 3/27 AM and he told me he didn't know where the furniture wasand was waiting for a call back from his people. One hour later the story was that they had dropped the nightstand off of the back of the truck so did not deliver or call. Said they could deliver the set minus the nightstand the next day. I went to Stoughton again on 3/28 and cancelled the purchase ad demanded a refund. 2 days later the charge credit still has not hit the bank.