My husband and I currently moved to Omaha and needed to purchase a new bed. When we went into look for beds in the store they were so nice and we were in and out of there fairly quickly. They told us it would be 7 days until our bed would be delivered. I got a call the day f the "delivery" and was told the head bed was cracked and they weren't going to be able to deliver it until 2 weeks later! I said well if the head board is cracked I still want my bed delivered today and they can deliver the frame when it comes in. They said "Fine". The delivery men were SO rude. Then came time for the frame to be delivered and no one had called me so I called them and was told it would be another 5 days! I was so fed up with all of this but finally the day came and still no one had called AGAIN so I called and was told they will be there from 11am-1pm that time came and passed so I called and was told they were running 2 hours behind. I couldn't believe it I have NEVER experienced such poor customer service and will NEVER buy from there again ridiculous. (I also have friends who have been here for a month with NO furniture and ordered from there as well...they are STILL waiting on their furniture and was told it would be another 2 months!) How are they still in business.

I would hesitate to buy anything from Nebraska Furniture Mart that you intend to pick up at the store from their loading area. The way it is set up you cannot open/inspect the merchandise before it is loaded. We purchased a console table that had several deep gouges discovered when we took it out of the box. At that point you have to either return it to the store in the box, or they offered a pittance ($30) off to accept as is.

The lesson is - always inspect it before you leave the store. If they won't let you - don't buy it.

Bought an extended warranty on a Samsung 46" TV at Nebraska Furniture Mart. TV cost $1, 500.00. It broke after 18 months. Called NFM to report the problem, they said they had nothing to do with it, had to call extended warranty company, Assurant. They had the TV for 6 1/2 weeks. Decided they couldn't fix it. We thought we would get to go to NFM and pick out new one. NFM washes their hands of it once you buy an extended warranty. Assurant would only send us a TV of their choosing for a value of $800.00. Totally got screwed. Lesser quality TV. Do not buy extended warranty, they are a rip off.

To all who want a job at this place, TRY SOMEPLACE ELSE! These people don't give a *** about you they say they care but in the short run of it if its between you and a manager you get kicked, I have seen 4 people get canned from the same manager his name is Quincy he is not a good person, other managers are fair. Just because he is the "same way" as his boss it's ok for this guy to mess with his employees in such a way that they constantly go to HR only to be told "well if Quincy wants it done you do it" He has gone so far as to run people out of his department to other departments and then he says things behind their back like "well he didn't do his job or he is lazy or other crap."

This manager is not the only one to watch for, there is a guy named Cahill who is in charge of security, he enjoys banning and barring anyone he thinks is necessary He can do it too and not one of the higher ups will step in and say anything. He fired and banned an employee because he told Cahill he was an (four letter word).

As far as I am concerned this place no longer deserves any of our $$ until they get their management straight in the customer/employee caring dept. This place USED to be a great place to shop but the management is running it into the ground. Beware future employees, go someplace else because if you piss them off you get banned and barred.

I would love to see this place banned and barred from anyone who shops there for a month just to see what would happen.