After using this product 3 times (within 4 days) I have a horrible crick in my neck/shoulder area. I can't turn my head in either direction, up or down without pain. I also have been having headaches. I don't know if this product is worth the pain...I don't even know if it works.

BEWARE ordering online. This company is perpetrating a fraud along the lines of Enzyte seller Steve Warshak and Berkely Premium Nutraceuticals. Warshak got 25 years in the federal pen, and many of his employees were also put away for multiple years. 

The Neckline folks are billing online customers -- and perhaps phone-paying customers, too -- an extra $8 for fake neck cream. By the time customers realize they are facing the extra charge, it's too late. Repeated calls to customer service, even a day after the initial transaction, are met with an agent who claims to be unable to access to the order despite confirmation and "order complete" receipts with an order number. They blame it on a badly engineered computer system that only allows them access to the order after "48 to 72 hours, " when, of course, the customer has moved on and written off the $8 as not worthy of the hassle. 

So, like Berkely wasn't, Neckline isn't committing grand larceny. But petty theft on a mass scale is a serious crime, and if prosecuted judiciously will very likely net folks some serious jail time. 

Web site where you place your order is deceitful. It asks you if you want additional items and even if you say no, when you check out those additional items are automatically there. You have no option to make changes to items in your cart because there is no cart. They get your credit card info up front so you are already going to pay more than you thought you would. Then when you call, you are told that it can take 24 hours or more for your order to show up so they cannot assist you. When your order finally shows up in their system, no changes can be made because it is already in the warehouse ready to be shipped. I was charged $7.95 for bonus cream that I did not want (no choice in the matter) and $24.89 for an additional neckline slimmer with more cream that I said "no" to while placing my order. When I called to inquire about returning the items, I was told that I would only be credited for $4.00 out of $9.90 for the shipping and handling of the additional neckline slimmer and cream. I decided to return everything and when all is said and done my out of pocket cost is $33.50. Their employees are also trained to be very stubborn and not very friendly either.

Has anyone added this website to some of the other websites such as: www.scambusters.com, www.ripoffreport.com (this one is one of my favorites - I usually check anything out here first before I buy it). Believe me, this little ritual has saved me a lot of money and disappointment. There are also other websites to go to after the fact.

Of course there are lots of ways to check out the legitimacy of companies, but I find that places such as the complaintsboard, ripoffreports, planet feedback and my3cents are some of the best.

Getting your complaint heard by the right person is often the main frustration experienced when filing complaints. www. Planet Feedback.com helps consumers write and track letters to a specific person in a company that can provide a solution to their problem. They also allow for public opinion on the validity of the complaints listed, which can sometimes be interesting to read.

My3cents.com is a leading source for consumer advice. Visitors come to learn, interact and voice opinions regarding companies, products and services in an open community.

Many companies know that one disgruntled customer may persuade others to go elsewhere. Why not give them an opportunity to resolve your complaint by talking to them and then if they fail to help, shop elsewhere.

But then again, as Many people here have so openly discussed - sometimes the company gives you the run around, and never ends up giving you any satisfaction. Well my fellow consumers, we all have a voice, and yes just 1 person can make a difference. Take a little time to make sure that your bad experience is well documented. It may just save someone else the hassle that you have gone through. It may also get the ear of someone who can actually do something to make the situation right. Just don't get too frustrated, that's one of their techniques. They make it so difficult for you to jump through all their hoops, they count on most people just giving up and not following through.

Kindest Regards,
CharRo

Beware of this company when you place an order online and reply NO for the additional items. They request your credit card information first before you can proceed to order. They never give you a order confirmation page to see what your getting and exactly what your credit card will be charged until then end. In this computer age, when you call customer service they can't see your order for 24 hours to correct, before shipping then it's magically shipped already. It then takes 2 weeks to come in the mail. To bad for you, since I will make sure you get this blasted on a major news outlet of your scam.