I bought a neckline slimmer some time ago. It comes with 3 resistance spings. I use the advanced one which became quite loose and stopped providing a proper level of resistance.
I attempted to order this axillary part alone but was told by a customer service representative that it can be ordered only with a whole machine. So I ended up ordering the whole machine for almost 40$ instead of ordering a 1 small part at a lot lower price.

I went online this morning and ordered one neckline slimmer and said no to ALL other offers. I clicked on all the 'No's" for other products. Imagine my surprise when my order indicated I had ordered TWO neckline slimmers. I checked the address and it was totally different from what I had typed. I immediately called the customer service number and the voice said they didn't recognize my phone number...duh, I ordered online.
I called my credit card company and was told the charge had not surfaced yet and to call again later this afternoon. I called the customer service number again and finally talked to Vicky who told me the order had not come in yet, but it would ship VERY QUICKLY, so I needed to call back later today. I got the feeling that this is a done deal and I will be paying $66.78 for two neckline slimmers and who knows what else.
WARNING!!! DON"T ORDER THIS PRODUCT!

Fraudulent practices. Company charged 51.00 s&h on 70.00 purchase. I ordered 2 products the co. listed 4. When I called to correct (was not allowed to correct on web) cust rel person "Richard" said I have to call back. No contact or edit assist on web. Very poor form and very misleading. I cancelled credit card.

I went on the website and it stated the price of the object was 19.95 plus 7.95 for shipping. When I ordered and, not until the order was final, did they add a postage of $15.95. No where in their ad was that mentioned.

I went to order the Neckline Slimmer online. The order process was confusing. After entering my personal information, I got a screen that talked about getting additional sets for $14.95. At the bottom, it asked me how many sets I wanted, not how many additional sets I wanted. So, I entered 1. Then, it kept offering me other items which I didn't want. Then, after all of the questions, my order was processed and was given an order number. The problem was, I never got a review page to make sure my order was placed correctly. My order wasn't correct. It showed I ordered 1 unit at $19.95 and 1 unit at $14.95. After S&H, it was $60 and some change. This is where it gets worst. I tried to see how I could modify my order before it shipped. There's no option on the website to do that. So, I called the 800 number. I was told I had to wait 24 hours before I could cancel my order. The CSR said it was because their system is not connected to the system which I placed my order. So, I called 24 hours later. Still my order did not appear. I expressed to both CSR's how I was concerned that the order would ship before I had a chance to cancel the order. Both CSR's said that I had plenty of time because they were backlogged by 6-8 weeks. I didn't get a chance to call the following day, Saturday, because I was busy. I called again Monday and was on hold for over 10 minutes. This time, the CSR told me the order already shipped. Let's just say, this CSR got an earful before he hung up on me. I checked my credit card and saw they didn't charge my account yet. So, I hurried and called my bank to put a freeze on my account. So, the joke is on them this time. The bottom line is these people are a bunch of liars!! They trick you into buying stuff you don't want and put their employees up to lying in order to make sure that you are stuck. Their product must be junk if they have to resort to such tactics. DO NOT BUY FROM THIS COMPANY!!