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Del123
July 26, 2009
High Shipping Charges
For a $44 order, shipping charges should not be $27! This information was not disclosed until it was too late. Also the website does not give the opportunity to email any complaints. You have to call customer service between 9-5 Monday through Friday. I wouldn't have made the purchase if I had known the shipping charges. I feel like I have been ripped off!
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brhabit
July 24, 2009
Final Costs of Ordering Online
Website states that the product is 19.99 + 7.95 for shipping and handling. They charge you 35.89 after you click order now. I called and was told that " thats just the way it is set up right now" you get an additional " toner" that I clicked " no" I didn't want ... but you get it anyway whether you want it or not AND you will be charged for it. Their answer was " sorry" you can cancel the order once it arrives and get a refund on ALL of it... what a rip off !!! So be prepared to pay 35.89 or not get it at all !!!
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Karen k
July 12, 2009
Warning Charge more than they advertise
Neckline Slimmer advertises $7.95 shipping and handling and then charges $15.00. On top of that, they include an extra Neckline Slimmer and up the shipping to $26. So, something that you think is going to cost $26.00 ends up being $68. Their is no order review before they process the order and they don't disclose this up front. Then you can't get anyone on the phone in their customer service to cancel the order. Bottom line, they are scam artists. Do not order from them, whatever you do. If you made the mistake of ordering online, contact your credit card company and refuse to pay.
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gneice
July 3, 2009
can't complete order
I have tried to put my order in, but it will not accept it. No customer service to speak of, I hope I don't have a dozen orders appear on my bank account. Crappy site.
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DLM
June 14, 2009
undisclosed shipping fees
Their website did not disclose the correct shipping and handling fees during the order. They listed the shipping and handling as $7.95 and I did not find out that the shipping was 15.90 until I received their confirming email for the order. I never saw the shipping and handling while on their website. Before I finished the order they forced me to consider buying additional products on at least additional web pages - overall this is high pressure, somewhat deceptive sales practices!!! I will try contacting my bank to dispute this charge.
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Peggy
June 3, 2009
Misleading charges
Warning! You WILL be charged $15.90 instead of the advertised $7.95 s/h fee automatically as the "bonus" cream WILL BE INCLUDED and charged separately as an additional shipping fee!!! No choice and no preview and no warning before your payment is received!
Even if you return the package, the $15.90 s/h WILL NOT be refunded. In other words, the product will cost you $35.89 no matter what. Be very, very sure you really want everything they offer as "BONUS" since you will have no choice but pay for DOUBLE shipping/handling once you click "Submit"!
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Neckline slimmer complainant
May 31, 2009
Insufficient Disclosure
The website indicated that shipping and handling would be $7.95 - it asked for name, address, and credit card number and then never disclosed that S&H would actually be $15.90 until the order had already been placed. It then only displayed the receipt page for a short time barely allowing it to be closely examined. So far I have not yet received a receipt by email even though they requested my email address. Before I could place the order they forced me to consider buying additional products on at least additional web pages - overall this is high pressure, somewhat deceptive sales practices.
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