"Pooall"...Paul 'No name' is what I call him. I don't even buy QVC, but I decided to try this one since it looked good and reasonable, as well, reasonable that the product does work. Yet, like another complaint stated, I ordered this online and was duped into the site stating that I could purchase the neckline slimmer on the 2nd page for $14.95 only to realize that I had just purchased another one! There was no last page to correct that or to decide that one wouldn't want to pay those ridiculous S&H charges. The next thing the order went through for a total charge of $60. It went from a $20 prodcut to a $60 one. I saw the charge pending on my bank account for 3 days and then it dropped off. I waited. It has been 2 weeks, although fair to say that they state it takes 4-6 weeks for delivery. I called the company yesterday (Thursday) and was told first, "their computers were down", but the customer service rep could maybe get the system up enough to find out the status. When I told her I wanted to cancel she said that I could not cancel the order since they had shipped it on Monday by U.S. mail and then the mail department shipped it by their means..UH? I asked "what if I refuse it?" and they said something that I knew was an utter lie: something like "[not only you cannot do this since it is not shipped COD], true...but, "the post office will not get to those returns going back since it is not a priority for them to get to those kind of packages..."..UH??? I called back and got another customer service rep that told me "the system is down" and to call back later. I, too, may not care too much about the fraudulent practices of the online ordering and the customer service if the product works, but after reading the complaints here and feeling the anger more I doubt the product works. If it did in the slightest you wouldn't have to resort to those tactics to sell your product. When I called my bank to stop the charge going through I was told that it would cost me $30 to make a stop payment and if that charge for the product came through within 3 days of the stop I would be out both the cost of the product and the stop payment. They have up to 6 months to process the receipt even if it drops off from the pending status on your bank account. I will take care of that part. BEWARE AND AGAINST THE NECKSLIMMER ...DON' T BUY IT!