Ned Stevens Gutter Cleaning
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Category: Home & Garden
Contact Information
New Jersey, United States
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Ned Stevens Gutter Cleaning Reviews
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Poor Gutter Cleaning
June 2, 2011
Incomplete gutter cleaning
Like so many other people have complained, Ned Stevens does not clean the top gutters. After the latest cleaning that happened in March (well after the leaf falling season), I noticed that the top gutter was full and overflowing and the bottom gutter was clean. I called to get service and the Ned Stevens person claimed that the clog was caused by new debris. Interesing how clogging debris supposedly collected only in the top gutter, while the lower gutter is clean.
I insisted on a service call, but they were not willing to do it. They said the gutters will be cleaned on their next visit.
I told them that if they do not send someone immediately to redo the job, I would cancel my prepaid service with them. The Ned Stevens person raised her voice and said "I will not be talked to that way". I ended my conversation and proceeded immediately to cancel the service with the help of my credit card company. Ned Stevens tried to call again, but I don't want to deal with poor workmanship and unprofessional people.
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Anonymous
April 30, 2011
Ned Stevens Gutter Cleaning
Completely over charged and a piece of my gutter fell of fa mont hafter they worked at my house.
Would not do business with again.
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john deblasio
January 20, 2011
unnecesary service calls
ned stevens employes telephone sales people. once you use them they will constantly call to persuade you that u need additional service. smooth talking sales people get u to agree for service calls.they record all their conversations and use it against u. beware this amoey driven operation and its tour money they want.
john d bergen co
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ned stevens
November 21, 2010
Telemarketing
Don't give them your number. They won't stop calling you to get more business even though they are not good. They will claim to clean your gutters for cheap, then try to up sell you for new gutters. If you call another local verified good gutter company, you will find that Ned Stevens did a horrible job on your gutters.
They will keep calling you claiming they are returning a missed call based on caller id.
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Willie boy
July 27, 2010
non performance of work
I was on a fixed schedule for work to be completed, after the last visit I noticed that certain gutters ( the ones located higher on my home ) had not been cleaned, when my next scheduled cleaning was done, I stayed home to see exactly the level of work done, the crew arrived, one stayed in the truck ( it was a cold day ) one took a ladder & cleaned only the lower gutters, left a bag of leaves on the curb smaller than a tall kitchen garbage bag, & left, total time beginning to end twelve minutes, When I called to complain they told me the crew two guys, one sat in the warm truck, had been there & done the sevice, when I told them what went down & that I had the bag of debis to prove my case they told me the crew came, the job was completed & I was responsible for a bill in access of $130.00, they are RIP OFF ARTISTS, not a company to be trusted, my advice use a local company that does the actual work & stands behind it.
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Bergen County
February 25, 2010
Did work without my permission and ruined gutter guards
I called to have gutters cleaned once. It didn't look like they did much, but I wasn't home when they came. When I initially scheduled first cleaning, they asked if I'd like to be put on a service plan. I said "no", just come out once. One day I happened to be working from home and was conducting a conference call. I heard noise outside and saw Ned Stevens guys at my house. I never asked them to come, but couldn't go outside because I was on a business call. I watched the guys from the window. One guy was on the roof with a hose, just trickling water down the roof, while the other guy stood on a ladder just looking around my property. When he saw me looking, he was startled and started to make it look like he was working. I watched him push his hand into my gutter guards and throw the debris on my patio. Had I not been in the middle of conference call, I would have gone outside to stop them. I then looked at my gutters and saw they had damaged almost every gutter guard on my house, bending the metal up, so now they let leaves in! I called Ned Stevens and explained that i am not paying for a cleaning I DID NOt ask for and that they are lucky I am not suing them to replace all the guttter guards on my house. The woman from Ned Stevens INSISTED I asked them to come again and I am POSITIVE I said NO. She was extremely rude and said you have to pay REGARDLESS. NO interest in the damage to my gutters. They have continued to bill me. If they send it to collections I will sue for damages to replace gutters on my house which will cost MUCH mor than the $100 they are asking for services I did not request.
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SallyAnn
September 11, 2009
contractor fail to appear in a timely manner and claim to have work which they have not done.
Enclosed is an excerpt of a recent letter to Ned Stevens Gutter Cleaning:
I made an appointment wit NS to come to my house and clean the gutters by Mid-December ´08, so that the gutters would be clean before the first snowfall on December 19. However, NS did not arrive prior to the first snow, nor did they telephone me to notify me that they would not come. As a result, with ample snow and ice threatening to destroy my gutters, I contacted a local handyman during a thaw in February. He did an excellent job, fixed the gutters, and cleaned them thoroughly. The very next day, on 18 February, while no one was home, a NS crew must have come along, because there was an invoice left on my steps. In it, NS claimed that they had cleaned my gutters, when, in fact, they had not (since they had been cleaned the previous day). So, not only had they failed to appear in the agreed period, but they also claimed to have done a job when they had not.
Like most homeowners, I am tired of contractors fail to either show up at the appointed time, or call to notify us about delays or failure to appear as agreed -- and then have the temerity to browbeat their clients.
In your latest invoice, I note that you threaten to release “personal information” to a collection agency, and to refer the case to your “legal department”. Fine, but if you take this route be prepared -- as I warned your customer representative when I spoke to him -- for a long, drawn out process.
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jerseyguy2000
April 15, 2009
Service
Terrible Company! They were very nice over the phone, but I had to call them FOUR times after they didnt show for an appointment to get them to show up! And when they came, they only cleaned gutters on 3 sides of my house and left food trash all over the lawn. Then they billed me for more than the price I had agreed upon. Beware!
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