When setting up your internet banking services, Nedbank ask that you go into a branch to complete the process. I visited the branch where my account was opened, namely Nedbank at The Glen to do this. I requested that they link all my accounts to one profile which was not done, the did not link my savings account to the profile. Secondly, when you set up your internet banking they have to activate the SMS function in order to make payments from the site. This was not done either. I contacted their call center that same day and the agent told me that they could not assist that I would have to go back into the branch to have this activated. Nedbank Ask Once then sent me a message to ask if they could assist, I replied telling them the problem and they have not contacted me since. I have had poor service from Nedbank since opening my account. Why do they have a call center open if they are never ab;e to assist???

Recall the complaint. Problem sorted out.

i went to the nedbank rustenburg, to withdraw my money, the so called teamleader jeanette from rustenburg branch refused to give me my money, i even left my bank card as she refused to give me my money, right now i am inconvenieced by her because i was supposed to pay my builders with that money, she was so rude to me, she did not even know which procedure to follow in resolving the issue i had to get my money from the bank, even now i dont have my card with me, she needs further trainig on her job, she is a disaster, i want her to be dealt with accordingly.my details are as follows, id no-8104200154088, cell no-0834776767

The process of applying for a loan at Nedbank is painful. Through each part of the process I have had to fax documents through repeatedly and followup myself if documents were received and what the status of my application was. Everytime I have to call and find out what is happening. I applied for a loan at the beginning of April and the process is still not complete. Whenever you ask to speak to 'Tracy' (The Manager), she is always in a meeting. whenever you leave a message for someone, they never return your call. They have a courier service for getting the orignal documents called CCD Couriers. They took over a week to obtain these documents from me. When enquiring as to the reason, Nedbank said that they sent the documents through timeously, while the courier company says they got the request only the day before contacting me. Someone is obviously lying. I have still not had any joy from Nedbank and when trying to ask for any of the people that I dealt with, I get put back through to the initial call centre recording. This service is atrocious. How can a bank expect to ever get new business with a department like that. I will never bank with Nedbank and never recommend them.

On the 26/07/2010 I wrongfully transfered an amount of R38 921.06 to a client of Nedbank. Within 15 min we were at Absa to cancel this transaction. All documentation was submitted within that day. On the 05/08/2010 ABSA told us that NEDBANK doesn't want to reverse the money. We got hold of NEDBANK's client. She gave us Authority to reverce the money and that she acknowladge that this money doesn't belong to her. I found out later that NEDBANK does not want to give back the money because their client owes them money. NOW they took my money to pay their clients debt. After all facts showing that this money wasn't ment to be theirs at all THEY still refuse to give it back. NOW if I keep money that's not mine, it is called theft... What do you call this !!!