I took out a loan in 2008 which went all fine and then i took an extended loan out in 2010. Now what's supposed to happen is when you take the extended loan they settle the first one. I get a call from NRB attorneys saying I better pay or else. I call Nedbank personal loan dept and get forwaded to the legal dept. They refused to help as they say its not in there hands anymore as its handed over. I then call NRBand they want proof the loan is settled. I call Nedbank which don't want to talk.. they say call NRB..I have made 10000 calls and just getting the run around. My ref with NRB is 60849458001. Also what i want to know is why do i only get a call 2 years later about this. Nedbank have all my contact details? [email protected]

At the end of February 2010 my salary was tranfered into my Nedbank account. I withdrew R1000 of it on the 27th and after that my card got lost. I stopped the card on the 28th and have the reference number etc. On the 1st of March a whole lot of transactions went through on the card and that emptied out my whole account. I reported it to the police who opened a fraud case, and reported this to Nedbank in Alberton. They said it would take 4-6 weeks to refund my money because it was their fault that the transactions went through after the card was stopped, and that it only had to go through the normal proscedures, but they would keep in contact with me. On the 12th of April I reported the case to the bank obudsman and I had to phone them every time to find out what was going on. On the 20th of April I phoned and got the answer that some info was asked from Jackie at Alberton and that they would phone me back. When I phoned on the 22nd again Jeff informed me that the claim was rejected and that I could go and get the full report at the Alberton branch that explains why it has been rejected. This was my salary that was taken from me I want it back!!!

My spouse was REMOVED from my medical aid in December 2009 without any pre nor post notification. She has since the removal visited the docters and I have various unpaid accounts. Upon enquiring I was advised that a. pay R3800.00 for the last 4 months and the medical aid will pay the accounts or b. pay the accounts privately. This is totally unacceptable as never have I verbally nor in writing request Nedbank to remove her from my fund and furthermore in accordance to NCA my account could not be altered without them notifying me and then only do so with my permission. To date I have received ZERO communication in this regard and only found out of this duie to accounts coming back as not paid. Surely I the main member cannot be liable for either a nor b above as I was totally unaware of the event. I want Nedbank to take these outstanding account's payments as a loss and settle them, my spouse has in the interim been re-activated YET I still sit with unpaid accounts. What would have happened if I did not discover this removela and we were involved in an accident or she required emergencu treatment. This after being a member for many many years.

I have run a great accounts with Nedbank for over 10 years. A month ago I requested a loan, I was advised by Bill after providing all the neccessary documentation to request an overdraft. He told me he would get back to me in 24 hrs. A week later I returned to Nedbank to follow up as he did not call me, I was told to wait for him to finish his breakfast. He couldnt find the doc I had given him and told me he would get back to me in 30 minutes as I had to go to work. He never did. I called the bank manager Devon and left a message - he did not respond. I called again and he said he would follow up and get back to me, which he did. He said he needed my documents in a different format and would call me later that day to get my email address - I heard nothing. I called the bank again and spoke to his superior Mary. Again NOTHING. Then I called the customer care line, logged a call with them and HEARD NOTHING!!!. I called again and spoke to Rhona, she called me back today I was in a meeting and have spent the entire day trying to call her back, I cannot reach her, Devon promised yesterday he too would call today by lunch time NOTHING!!

We stepped into one of these e-mails scams; we even received a reference number on the cellphone to log on to the website to confirm our details. It was over a weekend and because we never get anything communication from Nedbank we reacted. The Monday Nedbank phoned to say that we have to go to the bank to get a new pin and increase our limit. On our arrival we discovered that all our money and even some of the overdraft was gone. We lodged a case with Nedbank and at the Police station and all we heard is that we have to wait 6-8 weeks. You can image this was 2 weeks before Christmas, no money, nothing and we just have to wait. Finally they paid out some of the money last week and the answer to what about the rest of the money is "They couldn’t recover it as it was taken as pre-paid for cellphones". But this is our money, if Nedbank had better security this wouldn’t have happened. On request that we want the rest or our money, well we are still waiting for an answer and when I phone "The bank manager is on leave, will only be back on Monday". We had to open another bank account, change all our debit orders to this account and even had to pay the bank charges on the money that was taken, the overdraft etc. And all they can say is that is all you are getting. They have insurances to cover these kinds of issues. This happened to quite a lot of pe0ple during that week and this was told to us by the employees of Nedbank, just image if they keep a minimum of R1000 of each person, how much money they are walking away with. And this is totally unacceptable. I've never dealt with a bank that just doesn’t care. We are definitely closing our accounts and will rather go to another bank than to trust Nedbank with another sent of ours. We want our money back and have also lodge the case now with the OMBIDSMAN.