Just as I thought, with the intergration of the 2 Plumstead branches, the quality of service which Gabriel Road was famous for, no longer exists. It seems all the excellent and competent staff have been sent elswhere while the bad apples have been kept at what was once an excellent branch. I stood at the information counter for what seemed like and hour but my watch confirmed that I left the bank at around 15h55 after arriving there at about 15h20 and when I left my problem still wasnt sorted out. While trying to get my problem fixed, I had to listen to the young lady next to the young gentleman helping me, complain about all the work she had and why this one and that one wasn't given these tasks and why she had so much to do and how tired she was of dealing with clients and blah blah blah. Extremeley unprofessional, especially since she was helping a client at the time and I myslef was a client. and till today, my problem has not been resolved. The Nedbank call centre is a disgrace and I cannot believe that my branch couldnt help me either and so here I am without a replacement cheque card since the 3rd of July and no help from my branch whatsoever. What a terrible shame!

I have requested to take out of my bond what is excess so as to complete some building that i am doing. I contacted the Home Loan departmet, completed all the required forms and submitted all the statements and Payslips requirted. bearing in mind i pay some R1000-00 extra each month as when the rate decresese i do not decrease my payment.

i have now for 10 weeks not been able to get any joy out the Bank. Again i think this is just the way the SA banking system disregards the clients they have as just numbers and not valued customers.

If i was a credit risk why do I have a Gold Current account, Over Draft Granted within 7 minutes. Bearing in mind I am only requesting excess or back to the orignal registered amount.

My boss wasn't able to pay me on time. I went shopping and spent money I did have to get food. My debit orders bounced knowing I wouln't have sufficient funds. Nedbank charges me R150 for spending money I did have because according to their computer system they only registered my food shopping after my debit orders had already bounced. what a sleazy way of robbing your customers.

I wanted to get the total outstanding amount on my husbands Nedbank credit card and after being reffered from one call centre to another I finally get through to one that has a telephone banking self help section which I thought great I will enter his card number, expiry date and id no and will get the info I need without a problem. If only this service actually worked!!! It didn't so then I get transfered to a consultant who says they can't help me cos its confidential!! Please tell me how giving me his wife the outstanding amount can negatively affect my husband????? I ask to speak to the supervisor cos from being pushed from pillar to post and now still not being able to get the one small thing I want is so frustrating. If they just sent out the statements as they should then maybe I wouldn't have to go through this whole frustrating procedure. The supervisor Sephiso is also no help he is quite arrogant and not helpful at all. All he can do is refer me to yet another call centre!!! For a company advertising service they honestly do not present a good image.

I opened a cheque account for my wife online in June 2009. This meant that she qualified for the Fresh Start promotion. She received confirmation and account number by phone and they also told her to SMS the word fresh to 40320 before 19 July 2009 and she received a request for her bank account number which she gave. Her salary was deposited on 25 August 2009 and we waited for R750 as promised. No money has been deposited since today. Today she phoned customer care and they told her that she opened the account on 14 July 2009 just after the promotion was closed, (query ref. 42308982). That is total lies. The cards were delivered after that date but the account was opened way before. This is theft and it must stop at once. If it is not resolved I'll make sure we take legal action against them.