need4digital
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Category: Electronics
Contact Information New York, New York, United States
need4digital.com
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need4digital Reviews
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carolinajohn63
June 22, 2011
Misleading Sale
I was researching the Nikon D3100 camera and came across what was reported to be a great deal on the camera at www.need4digital.com. I ordered the camera on line and was under the impression that I was purchasing the complete camera. After not receiving confirmation, I waited 5 days and called their customer service department. I was told that the camera was back ordered and they had just received a new shipment, although it was labeled "in stock" the day I ordered. When I spoke with customer service, the gentleman was rude and very pushy asking me, "how do you expect this camera to work without a battery?" I advised him that I was under the impression I was receiving the complete camera and that all other sites included the battery. He stated that they are a wholesaler and "that's how we can keep the prices cheap. He advised me that I could get the battery for him for 129.00. I told him I would find the battery elsewhere. He then stated, "well it still wont run because you did not by the firmwear operating system required to make the camera work." I asked how they could sell the camera without an operating system and was told, "because we can." He did offer the operating system as an add on at a price tag of over 200.00 All of a sudden, the "super deal" that was advertised on their web site became more expensive than any other site or even buying it locally by about 300.00. What a scam this company is running. I recommend staying away from this bait and add on company. Their ads are very misleading and their staff is rude and unprofessional.
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Matty270
May 25, 2011
Hidden Costs
DONT BUY FROM THIS COMPANY, its a totaly fraud. If you see something that says its on sale what is really going on is they have removed accessories and lowered the price. I bought a D7000 body only and to my supprise thats literally wat they ment. You dont get a battery, what they do is call you and pressure u into buying there third party batter, which they dont tell you is third party btw, I dont know about you but I like to know when things are being switched around like that. After realising this I called back as soon as I could.
It was only an hour and a half later and the customer support was telling me that my order was already shipped so I'd have to pay 170 for shipping. Which leads to another hidden cost, they dont inform you that if you live in Canada you're required by there own policies to pay for international shipping, i checked with UPS and they offer shipping to Canada under standard shipping, its right on there website to. After doing a little research I realised had i just bought the camera the second battery they force you into from Henry's I would have actually saved money and the tripod, lense cleaning kit extra's they offer isnt worth the 100 dollar difference. What's worse is had i bought henry's id Have the Camera immediately as apposed to waiting for there overpriced shipping.
This company is full of lies, they will do anything to keep you, anything except give you a real deal.
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Tommie wants what is advertised
May 18, 2011
Bait & Switch
Just like EVERYBODY on this site, this was a BAIT & SWTICH operation! Ordered an Olympus tough 6020. A few days later they called me to tell me I needed to order a battery & charger & "firmware". It was a "1 time use" battery. Very pushy & rude! I kept saying I just wanted the camera AS ADVERTISED, & he would NOT sell it that way. I came home & got on their web site, & it says included with sale is battery & charger & software. I called back & demanded the camera AS ADVERTISED at that price & he WOULD NOT SELL IT TO ME!!! I asked for the manager, he said he was the manager. I asked for the owner, he said he was the owner. Name is Allen. THEY DO NOT SELL PRODUCTS AS ADVERTISED!!! I am now reporting to BBB! - Tommie
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StvM
April 14, 2011
Bait and Switch
DO NOT PURCHASE FROM THIS COMPANY.
Ordered a digital camera on-line for a price that was about $75 less than other advertised sources and in stock. Selected 3 day shipping for 19.99 Order was confirmed, but an itemized receipt not provided. An e-mail a day later requested a call to "complete" order. Call started off with a confirmation of shipping address, then became a fast and furious series of offers for accessories, multiple prices, upgraded batteries, chargers, etc at outrageous prices. Salesman with extension 263. Very unsavory. Unknown to me, I was basically negotiating the final sales "package" price. Requested multiple times to confirm higher "shipping and handling" fees even though these were never mentioned on the website.
In the end, the "upgraded" configuration was all standard components that are normally included in the manufacturers package AND listed in the included manual.
After this call I checked for complaints and wished I had before placing the order. Lesson learned, swallowed my pride. Thought about canceling the order, but am certain it would have been extremley difficult.
In the end, I paid about $75 dollars more and the shipping became 5 days, ground transportation for $29.99. I'm sure I also "paid" for the "free" accessory kit that I really didn't need or want. Final price was in-line with what I had paid at a more reputable dealer.
This company also goes by the name "Need For Digital", credit card charge was to "Crazy Camera Deals". Other complaints list additional names. AVOID THIS VENDOR. This is a business without integrity.
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David V.
March 30, 2011
Up selling and bogus quotes
Company uses typical bait and switch techniques. Advertises lowest price to get your order. Calls to explain the other "needed" accessories which are included in other places. "The digital camera you bought only come with a 20 minute NONRECHARGABLE battery...Must purchase an additional battery. Strange how this is the only website where this camera doesn't ship with a "real" battery. Typical middle eastern scam retailer. STAY AWAY. Amazon beats their price if you want the real item!
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alex7
March 22, 2011
faulse order scam
I order Sony NEX-5. Website state its in stock and shipped within 2 days. I order it and received email that my order need to be verified before shipping. I wait few days no one called so I called they told me no need for verification my order will be shipped within 72 hours. I waited for a week after not receiving my order I talk to MIKE ID 225 and Bexter ID 238. They verified that my order will be shipped within 72 hours as of today. I waited another week than send them few remaining emails but not answer. I called again after three weeks and Talk to Harris he told me it will take 4 to 5 weeks to shipped my order. I asked to speak with his manager he refused to let me speak to him. I request him to let his manager call me but before I hang-up he told me he cancelled my order. This is a scam to STEAL CREDIT CARD INFO & YOUR ADDRESS.
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ConsumerReport
March 11, 2011
Over Charging Adverstised Price
I was told they would not ship the camera without $85 insurance added to the 'free shipping' claim. They told me the battery I had for the camera would not work, but it does.
Very shaddy business. Don't buy from them.
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bluerose88
March 4, 2011
fraudulent company
i ordered a camera from Need4digital and got an email said that i need to call them to confirm my order. So i called and the sale man was rude and didnt let me have a chance to ask any question, also there was hidden charge, he said i have to buy the warranty. after searching on the internet, i see that this is a bad company. i called again to cancel my order, he said ok, it s canceled. 3 days later on a friday after their working hours, i got an email said that my order has been shipped. Their policy is that it can't be canceled after the order has been shipped... I am so mad, this company should be closed !!!
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R.McAlister
July 7, 2009
Bait and Switch
Placed an order online with need4digital for a Canon Rebel T1i and remote switch for $689.00 including 3 day shipping. Recieved a call from them and they told me Cannon doesnt include the battery, so include a battery, then he ask how I was going to charge the battery, Cannon doesnt include chargers with their cameras, then wanted to know if I need SD cards and I said no that I have new SD cards. He said canon uses special SD cards that will only work with the canon. When all said and done, the original cost of $689.00 now is costing allmost $1100.00. We hung the phone up and I thought to myself this was a rip-off, you can buy a complete package including lense for $849.00 at Wolf Camera. I called back 10 minutes later and ask to cancle my order. The Rep said he couldnt cancle my order because they charged my Credit Card the day before. I told him that I just got off the phone with someone else and they hadnt charge me because of problems with my order and it wouldnt be process till the next day and I was looking at my credit card on line as we were speaking. I ask to speak to a manager and he refused and said they were charging me anyway if I liked it or not, I could not cancel the order and I said I was going to file complaints about this scamming. He just hung the phone up. I then called back and someone else answered, I ask for a manager and the rep said I didnt need a manger that they cancled my order and my card was never charged ( which I allready knew). People beware of this company
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