I bought 5 Indian movie DVDs from them. Two of them were totally defective. I e-mailed them to say the nature of defects and I wanted to return them for credit card refund or substitute DVDs of same value. They promptly sent me a Return Authorization Number (786202021051) and an address (quoted above) for returning. Their e-mail was dated Feb. 2, 2010. I returned the items to them by First Class mail (U.S. P.S.) on the same day. I am still holding the postal receipt. Not hearing from them in 8 days (postal mail takes 2 days to go from Cambridge, MA to Newark, DE), I gave them an e-mail reminder on Feb. 10, 2010. I have still not heard anything from them till tonight (Feb 17).

A similar thing had happened in the past. I had a store credit from them for a returned DVD. I wanted them to adjust the store credit with my current order which they did not do. Then when I blasted them by e-mail, they gave me a credit card refund for the amount.

This is a dishonest business. Their business practices are less than clean. I want Yahoo Small Business to take remedial action, and save customers like me from losing money to them. I shall never agian do any business with them

Thanks.

Silabhadra Sen
A Very Dissatisfied Customer
[email protected]