Neighbors Moving And Storage

5 stars
(0)
4 stars
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3 stars
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2 stars
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1 stars
(4)
Category: Business & Finances

Contact Information
Palmetto, Florida, United States

Neighbors Moving And Storage Reviews

charlene tamilo July 9, 2011
scam fraud
This company is in trouble they stole $5, 881.00 from a 68 year old man! well that man that they stole the $5, 881.00 currently works and lives in Boston mass. and works for the FBI and over looks united states missile defense agency! The broward county sheriff's office is currently putting there case together the company will indicted on numerous felony charges ranging from ''Grand theft from an elder'' also ''Monetary Transactions of stolen credit cards across state lines'' also ''fraud and forgery'' and the list go's on this company has been scamming people for a very long time and they will finally be shut down and the appropriate people will be behind bars! and there merchant accounts will be seized! The Florida attorney generals office is cooperating with the following law enforcement and is working on seizing this company's bank accounts. the palm beach post is also working on a story about this company and others that scam people just like them! Florida is cracking down on company's like them and others like timeshare resale company's refund company's and had just had enough of it so please do not put yourself in a position where they will be able to scam you and steal your hard earned money!! STAY AWAY!!!
FSH September 24, 2009
Horrible Customer Service and unreliable
THIS WAS THE WORSE EXPERIENCE I'VE EVER HAD. THE SALES REP I SPOKE WITH WAS FRIENDLY AND HELPFUL BUT HE LEFT OUT INFORMATION ABOUT THERE HIDDEN FEES AND THERE "DEPOSIT" POLICY. THEY WERE SEVEN HOURS LATE, THE DISPATCHER WAS RUDE AND IGNORANT, WHEN I FIRST SPOKE WITH HIM HE SAID HIS NAME WAS RAY AFTER THAT HE DECIDED HE WOULD GO WITH PETER. THEY WERE LATE AND INCONSIDERATE. HE WENT ON TO CALL ME INSENTIVE AS WELL AS OTHER THINGS AND HUNG UP THE PHONE ON ME. WHEN THE MOVERS FINALLY SHOWED UP IT WAS AFTER 7 AT NIGHT AND THEY SHOWED UP A MAN SHORT THAN WHAT I AGREED TO THEN THEY TOLD ME IT WOULD TAKE MORE THAN 5 HOURS TO MOVE ME. DURING THE DAY I ALSO SPOKE WITH ANDRE WHO IS SUPPOSED TO BE A SALES MANAGER...I WAS LEFT WONDERING DO THEY HIRE LYING, UNEDUCATED CRIMINALS?? I DECIDED THIS HORRIFIC COMPANY WAS NOT GOING TO GET MY MONEY. I FOUND ANOTHER MOVING COMPANY THAT SHOWED UP EXACTLY WHEN THEY SAID THEY WOULD, DID THE MOVE IN 2 AND 1/2 HRS, THEY WERE FRIENDLY AND CONSIDERATE.(THE SUNSHINE MOVING COMPANY).
THE TASK HAS BEEN ABOUT MY DEPOSIT REFUND FOR THESE AWFUL PEOPLE I SPOKE WITH BONNIE TWO DAYS AFTER MY MOVE AND SHE WENT ON TO INFORM ME THAT I CANCELLED MY MOVE SO I THEY WONT REFUND IT BUT SHE SAID SHE WOULD PUT IN A REQUEST FOR IT AND I SHOULD CHECK MY ACCOUNT IN 2 TO 3 DAYS. I CALLED BACK IN 3 DAYS SHE SAID THAT SHE DIDNT DO ANYTHING AFTER I SPOKE WITH HER. SHE SAID IT WASN'T HER RESPONSIBILITY...I MEAN REALLY??? ANOTHER LIAR!
STAY AWAY FROM THIS COMPANY...I WISH I NEVER CAME ACROSS THESE PEOPLE. I WILL NEVER RECOMMEND THESE PEOPLE!!!
Patricia March 31, 2009
Awful company
I shopped around and checked the prices of all denver area movers and neighbors moving and storage promised me the best price. I spoke with multiple people about the agreed upon price. Now that I am trying to get my belongings out of storage, they are trying to charge me $832 dollars more than the original agreement! keep in mind I am a single girl, with relatively small amount of belongings and furniture and I am doing a local move. So I offered to come pick up my stuff myself, and they are trying to charge me $530 dollars just to pick up my stuff!! They have been extremely unresponsive, I had to leave 3 messages just to get someone to call me back to schedule my next move and now they expect me to pay a ridiculous amount of money just to access my stuff to move myself, even thought the agreement was that I had already paid for both parts of my move. And they were extremely late in coming to do my first move, and they never called and warned me about it. I was late to a meeting, and they acted like it was a regular occurrence for them.

Please don't ever use these guys, they seriously are criminals. I would like to know what to do in my situation. I am completely being taking advantage of, and I'm not sure what to do! please spread the word and don't make the same mistake I did!!!
Denny March 29, 2009
Scam and cheating
First off, let me say I am not one to write about poor service or for that matter good service. However, after thinking about it, I could not let it go un-noticed.

I chose Neighbors moving because a friend of mine worked there, which I didn't know until they called me after my on-line search. He said, do not worry, everything will go alright and that you will be in good hands...blah, blah, blah. I believed him.

I had no problems with the actual movers themselves. They were polite and professional. They did arrive late and asked for directions both times, but still good. What I did have a problem with is that the truck that arrived was smaller than what was told to me. Therefore, the movers were not able to get everything into the truck and I was told that the remainder of my items would be picked up the following Sunday by none other the manager of the company. More about this later-he had denied he ever said this. I have witnesses to the contrary. Well, Sunday came and went. When we called the office Sunday, the manager was not working-we were told that he never works on Sunday. Hmmm. Ok-so now what-well, after my husband and I called several more times that day, a female stated that someone may get out there that afternoon to get the stuff and put it in a storage facilty until they had another shipment to our location.

Well, you guessed it-our items were not picked up Sunday-we were now told it would be Monday morning at 8am. Again, 8am came and left-we were now told it would be around 1:30 now. Finally, the items were picked up and moved to a storage facility. To make this delay even worse-I was trying to facilitate the people moving into my property and had to keep delaying their arrival.

Now, for the exciting part of my story. We now were told that we would receive our items the following Wed-at the latest Friday. Ok...ok...we had to agree-they had the remainder of our things. Well Wed came and went-no call or email to tell us that Wed was out-in fact Thursday too. Friday arrived and I figured I would call-guess what...we were not going to get the remainder on Friday either. We were now told Sat is the day! Yes! Perfect...but we were told late in the day they would arrived and that they would call one hour in advance to give us a heads up. How great are they! Ok, so we came home in anticipation for the truck to arrive and it never came-nor was there a phone call telling us it would not be there. I then made another call to the dispatcher/manager and he said that they were running late and that we would get our things on Sunday morning and that the movers are going to be put up in a hotel since it was late. Ok, even at this point in time I still had some hope some belief that I was being told the truth-NOT!

Sunday morning came-I then called Neighbors again(knowing the manager/dispatcher) did not work on Sundays. We spoke to a female who could not help us. She said that she was unaware that any trucks are delivering in our area or nearby to our area. She stated she did not want to lie like the others. She told us that she would get back to us and let us know. No return call again...

More than a week has gone by...I have made every attempt to get the truth on when we were to get the remainder of our items. I have emailed the owner several times as well as left several voice messages stating all I wanted was our items and the truth on when to expect them. Nothing. In fact, during the week we did not receive any phone calls from the company apologizing or telling us the truth. My husband or myself made the calls to them. My last voicemail to the owner I basically pleaded to get this resolved...finally, I received a phone call from my friend saying they were going to come by the following day and there is no other trip they will make except ours.

Yes, the following day we did receive the remainder of our items! All is good again. One thing I would like to get from my complaint is for someone to respond and say they did not use them because of my story, it would make it all worth while. I have been spoken to by the manager, who will remain nameless, in such a disrespectful way-even hung up on. He lied to me stating that HE would drive up and drop it off. He would answer the phone and act like he did not know why we were calling again. He would put us on hold for long periods of time. No customer service skills at all. You would think in todays economy, customer service should be number one.

I am just glad it is over!

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