I placed an order for overnight delivery on Friday. Paid $17.00 for overnight delivery. Received email from NM yesterday that it had been shipped. When it didn't arrive today, I contacted NM via online chat about it. Here is the conversation:
Karen Scales: We sincerely apologize for any disappointment this may have caused.
Karen Scales: One moment please while I research this for you.
shirley: I paid for overnight delivery and received email yesterday that it had been shipped, but it did not arrive today.
Karen Scales: I am so sorry, but we do not have deliveries on the weekend. Our deliveries on only Monday thru Friday. So an order placed before noon on Friday with a one day delivery will be delivered on Monday, 05.09.11.
shirley: then the $17.00 charge for overnight delivery will be taken off?
Karen Scales: I am sorry, but the order is on schedule so there is not a refund to be given.
shirley: are you kidding me?. I'm paying $17 next day delivery and will not get it for 3 days??
shirley: who do I speak with at NM to dispute this charge?
Karen Scales: I am sorry, but our deliveries are based on business days. This order is on schedule.
shirley: Karen, three days is not overnight delivery!
shirley: please tell me to whom I should speak at NM about this.
Karen Scales: On moment and I will get you transferred to a supervisor.
shirley: thx
Karen Scales: I am sorry, but per my supervisor, you may refuse the delivery on the package and let it come back to us and once we receive the merchandise back at the warehouse then we will credit the account.
shirley: how is it being sent?
Karen Scales: FedEx will deliver the package to you on Monday.
shirley: FedEx was all over my street today. So why do you say they don't deliver on Saturday? I saw the truck come by my house several times today,
it was shipped yesterday (according to the email I received from NM), so I don't understand the "no delivery on Saturday" thing since Fed Ex does Saturday delivery.
Karen Scales: I am sorry, but even though FedEx makes deliveries on Saturday, our packages are only delivered Monday through Friday.
(IS THIS LEGAL??)