On October 30, 2010 I had lunch in the Café at Neiman Marcus with two friends. After sipping my tea from a straw I bit down on something hard that was not ice. I spit the piece out and it was broken glass. After trying to get the attention of our waiter who continued to ignore us, my girlfriend got up and brought the café manager over who confirmed it was glass. He removed our tea glasses and we were brought new glasses of tea. After having more tea, I looked in my glass and saw another piece of glass at the bottom just as my other friend started coughing and gagging. Apparently she had just swallowed a piece of glass that had become logged in her throat. It took quite some time to get anyone to come back to our table and she took off to the ladies room to see if there was any more glass stuck in her throat. While she was away, I looked in my other friend’s tea and there was another piece of glass at the bottom of her tea. We finally got the manager to come back to the table, handed him the other 3 pieces and he once again confirmed what it was broken glass. We sat and sat waiting for someone to come and take a report about the incident.
Finally, someone from “customer service” arrived and took our names and statements. We requested to talk to the store manager as our friend that had swallowed the glass was still in pain and coughing. She was visiting from Germany and staying with my other friend. Another long wait and we got to speak with the store merchandise manager and another gentleman. The entire time we felt like we were treated like criminals. They told us we could go to a Care Now to get our friend checked out but when we finally found the facility, they refused to see her as they did not have the equipment to check out her throat. After playing telephone tag with Neiman’s we decided to take her to the nearest ER to have her checked as she was still in pain and coughing. Neiman’s said they couldn’t guarantee payment, however, we felt it was their responsibility to pay the bill. We spent several more hours at the ER where they did not see any more glass stuck in her throat but there was obvious damage to her throat from the other glass. Our friend from Germany did not have any insurance so my other friend has paid for her ER visit.
We filed a complaint with their insurance company for the bill but Liberty Mutual denied the claim saying there was no proof! The store manager refuses to talk to us, a letter to the President and CEO of Neiman’s has been ignored and calls to their legal department are not returned. Meanwhile, my friend is out at least $1, 000 for their negligence. What to do now?

Neiman Marcus - the worst customer service!
Be aware of refused returns! I had returned some of my online purchased item at the store but 2 weeks later received 2 items back with the letter stating that the labels have been removed. I inspected items and found that all labels were there. After contacting customer service I was told that size labels were cut-off - Not only I did not cut them off, I did not even see that they were missing since I intended to return these items. for all I know it could be how they shipped it to me, or it could have been someone else's returns.
Will never shop at the Neiman Marcus again!!!

I have been a customer for many years. Purchased 3 items including a size 14 Pucci dress. Instead I received a size 0 denim cut off shorts with a price tag of $50 that could not go over my toes. I had to spend endless time with Neiman to convince them that i had not received my shipment. their customer service is rude and unhelpful. i will never shop there again. now, i have to wait 6 weeks to get a credit.
of course, the dress showed up on ebay with the Neiman ad. I wonder if they have theft in their warehouse!!!

Neiman Marcus sent a very small flier in the mail that said they intended to sell my credit card information. It was a very nondescript mailer with incredibly small print. At the end of the mailer they gave an address that I could send a letter to if I did not want my information sold. They gave no envelope, no stamp and this flier looked like junk mail - easily missed. Everyone should know that they intend to sell your information if you have a credit card with them.

I ordered 3 pairs of shoes and 1 tights Neiman Marcus catalog by telephone. The items were to be paid for with my mastercard debit card. I received the 3 pairs of shoes but subsequently returned two pairs and the tights were on back order. However, when the order was first placed neiman marcus put an authorization hold against my debit card for $387.89. When the shoes were shipped they then deducted another $332.89 from account a second time. When i contacted Neiman Marcus to find out why they did not deduct the $332.89 from the authorization hold of $387.89, i was told they do not do it this way. I have talked to a MS Christoff who is the manager who wanted to conference a call with my bank, but first i must put my pin number in so that they can get access to my account. I refused to go along with this idea for fear of someone using my bank card illegal. I requested they reverse the authorization from their end, but was told they cannot do this. therefore, I would like Neiman Marcus to credit my checking account for the $387.89 that is owed me promptly. I was promised that the debit card hold would be realesed12/12/2008 and as of todays date nothing has beeen done to credit back my account the monies that is owed me. What neiman marcus is doing is illegal.they are double dipping into peoples checking account and not refunding some of the monies, this sounds like a scam to me. thank you for your immediate assistance to this matter.


Margaret Watson