Neo Car Audio

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Category: Automotive

Contact Information
United States

neocaraudio.com

Neo Car Audio Reviews

Chris Shaker July 22, 2009

Never got product I paid for

On April 14, 2009, I ordered two iPod interfaces from Neo Car Audio. I ordered a PODVOLSCV2 for my Volvo, and I ordered a PODCHR310-iAUX for my 2007 Jeep Grand Cherokee. Two separate orders.

The Volvo interface came in great shape, with the new iPod cable that works with my iPhone, as their website claimed. It also works fine.

However, the interface for my Jeep came with old product, which included an invoice for another person, Robert Gonzales. The interface also had the OLD iPod cable, which will not charge my iPhone 3G. Their website claimed
that all product shipped would come with the new cable, which is what I needed.

I called Neo Car Audio, explained what had happened. They said that someone had accidentally sent me a repaired unit, and they gave me an RMA# to return it. I returned the device with the RMA# on the outside of the box, and on a sheet on the inside of the box. I never heard back from Neo Car Audio.

When I next contacted Neo Car Audio, they claimed that they never got my RMA. I shipped it insured, with the
US Post Office. The US Post Office shows that it was delivered to Neo Car Audio on April 20, 2009. I sent a scan of the letter from the US Post Office showing this to Neo Car Audio. So far, Neo Car Audio has not bothered to respond.

I advise avoiding this company.

Chris Shaker

Mickey April 29, 2009

No after sale service

I purchased an iPod car adapter, manufactured by the Neo Car Audio company. (I purchased it through a reseller, iCarKits.com). I paid to have it professionally installed in my car. The unit failed to function properly. I contacted the technical support at Neo, and that person assured me that there must be something wrong with the particular unit that I had, and so I should get an exchange from iCarKits. I did so. The new unit had the same bug. The support person at Neo acknowledged in email that there was a bug in their product. The Neo company has the following guarantee on their website (URL http://www.neocaraudio.com/company.php, click on "Terms and Conditions"): "Neo Car Audio prides itself on quality. In the event the adapter you purchased is not working properly (track control, audio, charging, etc), we guarantee to resolve it and replace it with a properly working unit." The technical support person at Neo acknowledged repeatedly to me that their unit was "not working properly" in my case. However, they refuse to honor their guarantee and "replace it with a properly working unit". I have sent numerous emails to Neo, including cc'ing two people other than the original support person. Neither of the other two people have ever replied. The support person continues to say that there is nothing they can do, and does not address the issue of their guarantee.