Neofill

2 Reviews | Write a Review

5 stars		(0)
4 stars		(0)
3 stars		(0)
2 stars		(0)
1 stars		(2)

Category: Services

Contact Information
41 S. Cleveland Ave., Mogadore, Ohio, United States

neofill.com

Neofill Reviews

ABUSED BY NEOFILL March 17, 2010

Bad Customer Service

NEOFILL FOR KRON SPA SPECTACULAR IS A JOKE!!! DO NOT USE THEM!!! THEY WILL GIVE YOU THE RUN AROUND IF YOU DON'T GET YOUR GIFT CERTIFICATES AND WILL CLAIM THEY ARE NOT RESPONSIBLE.
Ordered gift certificates and one set was missing. Got all of the gift certificates at the same time except for one. Was charged on the credit card for the amount though. Contacted the Mr. Skow twice @ 415-561-8710 and no response. Contacted Neofill by email first and no response. Called again and got hung up on twice! When I finally got through they said that they have to wait for KRON to contact them and let them know how to proceed. That has been over a week ago and no word. I even scanned all of the gift certificates numbers that were sent to us and they said that they did not need it. REALLY! How do you know which one was not properly delivered. If you use the numbers on the card you can see that one set was not used since we already had our appts at the salon. Maybe I should call 7 On Your Side?

August 25, 2008

Bad service

The gift certificates I ordered were not in the envelope sent to me. When I contacted Neofill in this regard, I was given the run-around. Finally, they told me there was nothing they could do and they would not re-issue the certificate or a refund. I was told I could contact the salon that the gift certificate was for and ask them to help me.

The customer representatives kept insisting that their records indicated that the items were shipped to me! I have to laugh because that would be all well and good if the certificates were actually in the envelope! They should take responsibility for the errors made by their employees. What ever happened to real customer service?

This treatment is unbelievable and inexcusable! I have since filed several complaints. But I still don't have the $110.00 I spent on an empty envelope!