I signed into neopets on 12/05/11 only to discover my account had been frozen, the alleged reason I cheated on flash games. I am a 52 year old hard working Mum who like(d) to play Neopets when I get home from a hard days work to chill out. I had my account - not a premium account - for 4 years. I had worked very hard to get my account to how it was. I would not have any idea whatsoever how to cheat on flash games, other than the legal cheats posted on jellyneo. The last game I played that night was Bouncy Supreme. I put in the legal cheat bouncebouncebounce to give me an extra life. I already had a first place trophy for this game and was trying to get on the scoreboard. I was playing for approximately 1 hour and 15 minutes. Not only did I beat my own top score I beat the current top score by 6, 000. Can anyone tell me is it because I used a legal cheat? I have done nothing wrong. I use legal cheats for different games all the time. I doubt I will get my account back. I am so very disillusioned about this this that I doubt I will start a new account for fear of the same thing happening again. The form you have to fill in to appeal has so many questions they ask that I could barely remember 6 of my friends names. I have even seen on the boards about people who this has happened to. They shouldn't be allowed to do this. Does anyone know if there is anything I can do about this?

i was unfairly frozen off my seven year account from neopets, i did nothing wrong, i am a 39 year old mother of three and housebound, i loved playing neopets but i was moving home and somehow my account was accessed and used to scam other users, i reported this to neopets and while awating their help i was frozen, their reason i scammed other users, i have tried since march 09 to get them to see it wasnt me, someone accessed my account and did the damage, they say( thats not the case, no one accessed my account but i accessed others, )i have proof i wasnt on the computer on the days this happened but they wont listen, all you get is automated responses, i was a good honest player on neopets, had a great account, didnt have neofriends or bothered with anyone, and am really annoyed this has happened but the most frustrating part is no-one will listen or respond, its happeneing constantly with other users also

My wife had been playing neopets since the game started around 1999. She wanted to try the premium account so we paid for one month of premium service with their site. After the month was up we decided that it wasn't worth spending the little bit of extra money we had on it and canceled the premium. 2 days after the premium was canceled they froze her account for having an inappropriate name (wenisrubber, wenis is the technical term for the skin that covers the area from elbow to the webbing of the fingers) and the account was frozen indefinitely. If the name was inappropriate why was it allowed to be used for so long?

This is very frustrating and seems that neopets does not want to have their free users anymore. If that's what they want they should make it an all pay site. I have noticed that they have done a lot worst to other people, but thought I would add this.

I checked the BBB and they have well over 300 complaints against them.

After playing neopets for just over 3 years and having just paid another $69.00 for another year of Premium, my account was frozen for allegedly cheating. I contacted Neopets on their standard frozen form and filled out all the information. I was sure someone had made a mistake. I got an automated response. I replied to this response assuring them I had not cheated and surely would not do something so stupid after paying another $69.00 just to have my account frozen. I am an adult not a child.

This was responded again with an automated response. I have since sent in a frozen form report everyday, only to receive the same automated responses each time. One would think that as one is paying that amount of money, one would expect some form of human contact. I have requested that they explain to me the so-called cheat that was used, but they have obviously declined to respond with an answer that isn't the standard (we can't be bothered with you, automated response).

I was told by the Premium company via telephone, that I could have my Premium account funds transferred to my new Neopets account. Yay, that will suffice until I get my account back. (I was sure I was going to get it back, after all, they had made a mistake). Then I was told, you will have to pay for another Premium account and then we will transfer the old account funds to the new one. WHAT?!!!

I am not kidding here, this is a fact. You must pay for another account. Now, I have a new account, which I have built up over the last month with the help of friends. Today I get a warning from the Neopets Staff, that my new Premium account will be frozen for abusing the trade rules. WHAT?!!! I don't have any trades up!!! Not only that, at the bottom of the warning is a message DO NOT RESPOND TO THIS NEOMAIL. Ok, so how do I refute this accusation? That's right, YOU CAN'T!!!

It amuses me, not, how this company can rave on about scamming and abusing a system, yet they themselves do the very thing they say they are trying to avoid. They scammed me out of more money for Premium and now they are going to freeze me again! So if this happens I will have to pay another amount and then have both my previous amounts transferred. This could be infinite. Good scam!!! Well, I am done.

Be warned, if you buy into Premium Neopets, be prepared to have your money/items/neopets and all your hard work STOLEN, yes, stolen by them, with absolutely no way to contact them for a human response of any substance. Then if you still want to have access to Premium, you have to pay again.