Neopost knows that when it comes to mailing solutions, the market's pretty limited. When we switched from Pitney Bowes (with whose service we were entirely unimpressed) we thought we were stepping up. Not so. Since the beginning, when we leased a postage machine and folder/inserter, we've had nothing but problems and headaches. It's gotten so bad that we actually considered going back to licking stamps. Billing issues, equipment failures, poor customer service and a completely unresponsive leadership, we cannot wait until our lease expires. The only person who seems to care a whit about anything is the service Manager, who is excellent. Avoid doing business with this poorly run company.

In Summer 2008, we decided to rent a postage meter from Neopost. The meter kept deducting money from our postage account without printing a postage label. When I asked for a refund on the $16 in postage the machine ate, they ignored me. I filed a Better Business Bureau complaint, and Neopost ignored that too! Finally, from not getting what we paid for--a working meter and customer service--we made a request, in writing, for a refund on the remaining 10 months of service we prepaid. Neopost told me, in writing, that they agreed to the refund. They even sent a return shipping label. However, once they received the meter back, they claimed they did not agree to a refund and refused to process the refund. Now we are without the meter and our money!

This is a fraudulent company. Do not do business with them! I am going to post complaints about this scam all over consumer protection sites to warn other consumers. Is anyone interested in a class action suit?