Neotel
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Category: Services
Contact Information
South Africa
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Neotel Reviews
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Siggane
January 20, 2011
Neotel biggest load of junk ever
I got a neotel phn (worst mistake ever) last year as we moved into a house without a land line, we checked if neotel would work in the area where we were staying, Neotel said the signal would be good to excellent so we decided to try it out. we had hassels as soon as we got it. (firstly there was no cdsoftware in the box). once set up there was never signal = we could never phn any1 or go on the net...so we phoned the 'wonderful' call centre as well as sent plenty of emails.i asked if anyone can come out and sort it out ...nothing... so close to the middle of last year i cancelled my contract not making more than 4 calls from that phn...after canceling and never recieving any invoice or any form of letter or anything they said i owe them in the 2000 rands...i contacted them again asking how is that possible, why must i pay for a service i didnt even used, i asked them to send the details so that we can make an arrangement to pay this 'bill'...that was last year august ...now the 12032010...i recieve a letter from MACROBERT ATTORNEYS saying they taking legal action if not payed etc...i ended up paying or els im blacklisted...all i have to say it is a disgrace. sick.
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Kudrin
January 19, 2011
Failure in service delivery & appalling service levels
Neotel assured us that we had signal in our area - technician came round and installed the phone and it was evident that we didn't - after many calls from us to Neotel (they NEVER call you back) they told us we could pay R1800 for a Poynting Antenna - technician came out and there was still NO signal - we got hit for R500 call out fee for that which infuriated us even more about Neotel. We promptly cancelled the contract and to this day (6 months later) we are STILL receiving statements - we have sent emails and called them to query why we are being billed for something we don't have and are promised that they will investigate and in good all Neotel fashion no one calls you back - it truly is the most appalling service levels i have experience from a supplier any where in the world. To add insult to injury today receive an email that Neotel have handed us over for R1532 - we have 7 days to pay or we get a judgement - at this point we are just gob smacked - so have now made another call to Neotel - told us they will sort it out on Monday but i know i will have to hand these jokers over to our attorneys.
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Wakker
January 11, 2011
Poor service and no audit trail
I have received nothing but bad service from Neotel, the latest being a billing query that has taken three months to resolve. I cancelled my service with Neotel in December 2009 and was told that I will not be charged for the device as the area I was moving to was not covered by the network. My joy was shorted lived for I received a call from the terminations department informing me that I will be charged R1400 for the device. I explained to her that I was told that this was not the case and I wanted to speak to her superior. According to her, she did not have a superior. I terminated her call and called the call centre myself and asked to speak to the Team Leader or Manager of the Terminations Department. After several periods of long silence and pleading to the manager to pull the call recordings to verify my claims. I was told that I will be exempt from these charges. On the 10022010 I received an invoice containing the device fee! After spend more time with another agent, a note was forwarded to the accounts team. Today I queried the issue and I was told the debit order is still going off. Now they said I may have to visit my bank to reverse the debit order! Pathetic service!!
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Koji
December 9, 2010
poorest service
A gentle man called me on 1 Dec and we repeated the same conversation I had with two ladies below.
I asked him to ask his manager to compensate me about the termination fee for not providing service properly and get the manger to call me.
He said Yes
customers pay the monthly fee and you provide the service in return, which I received exceptionaly poorly. I have experienced inadequate service with other communication companies, airlines in the country but never like this one. Hence I have terminated my account with Neotel.
please call me
Regards
koji
On 30 November 2010 09:57wrote:
Dear Karen and Besani
You two called me separately last Tuesday on 23 Nov and I had the same conversation.
You offered me one month's free which I said I was not interested and I confirmed my request of termination.
I asked you to get your manager to call me and you said yes.
The service I had received which had become unberable led me to the conclusion that there was no other option than taking bussiness elsewhere.
Complaining is not good for anyone's emotional well being I would justl like to put it behind me and forget about time wasted dealing with this asap.
Please keep your words for the last time and call me.
Regards
Koji
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Arimas
November 29, 2010
No coverage due to others deemed more important
I Arrived home last night to find that i do not have network coverage any more, this was no surprise as it was up and down the whole week, but was still able to use my device. Last night though i could not phone or use the internet. I bought and paid for a ten gig line. I had excellent coverage from day one, and then it started to dwindle. I phoned your technical department, and we went through some basic check of the hand set. During the checks the operator informed me that there is no coverage in my area, to which I replied 'impossible' this is why I do have a contract with you. So he said that they are changing areas to give better coverage and that there services are limited in my area... He then suggested that I terminate my contract... I asked to be transferred to a 'Customer care' consultant; he also said i should terminate my contract... nice business practise... So am i no longer important to you? I am now a client for more than 8 months and this is how you treat your customers. This all was done without notification or warning. I have cancelled all my Telkom lines as I moved on to the 'better' supplier...
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Koji
November 22, 2010
overcharge
This is the fourth straight month I have received the wrongly stated invoice. Each month Neotel had apologized and promised to rectify it. I took off the overcharge and paid the correct amount as instructed by Neotel. It’s never fixed. As the result Neotel suspended my line twice for seeming overdue because of negligence of not correcting my invoice. Neotel apologized for suspending my line and put it back on.
I have spent so much time talking to Call centre that doesn’t deliver service.
I spoke to so many people and all I get is apology but never correction. The communication line between colleagues horizontally and vertically is nonexistent.
All I want is now get rid of Neotel and never deal with it. I feel sorry for Neotel’s toothlessness.
Neotel has convinced me it is a waste of time to speak to them and nothing changes the situation. The more I have tried the more I realized how hopeless they are. The best way is to walk away. So I will move the business elsewhere.
I know Neotel will suspend my line at the end of this month again to repeat the same mentioned above.
Neotel asked me to pay R1000 for service termination fee. after having received service of this kind, I will refuse to pay it. If anything Neotel owe me money since I could not be online when they suspended my line.
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nou
November 20, 2010
Billing
During May 2010 I degrade my package from unlimited data to the 5 GIG package. I ask on the 23 May 2010 for a downgrade on 1 JULY 2010. Notice was given a month ahead, if a month notice was needed!! They downgrade it on the 1 st June 2010.
I did plan for the 1 July 2010 and it is unacceptable for 1 June 2010 as we use much more than 5 GIG as we think it was still unlimited...I was informed that I have to pay ~ R3957 the end of the June 2010. Otherwise my account will be terminated! In the mean time the migration team inform me that I do have a credit of R3388.40!!! Every time I do a enquiry Neotel say: "I have looked on your account and found that there was a Service Credit of R 3388.40 that was re-submitted to our Finance team for approval. Once the Subject Matter Experts dealing with this matter have an update from Finance, they will revert back to you with the updates." I am still waiting and it is November already.
The problem now is that I am blacklisted by NEOTEL!!! I recognise this when my request for a new cellphone contract was rejected.
What can I do to resolve this matter?
Thank you
M D E Stoltz
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AnnaNH
November 17, 2010
Nobody is doing anything to help me
We are busy now for several months. Nut no results. Neotel maked faulty invoices to us and they ahve to correct that. We returned a device in Apil 2009, beacuse Neotel advised to take another device, because of the pool signal. We returened the "ld" device in April 2009, no deposit is retured yet! Now they found out Neotel canoot located the device. Which is not my problem!!! So make a big mess and not me. I have proof I have returned it!
Now the want to pay every month for that "old" device too! May phone call, many emails, many complaints also Hellopeter.com in S.A. Nobody is doing anything. And now their collection department is sending SMS for payment of their invoices! What a disgrees! We always pay on time, but Neotel is not doing their job!!! Their payment is long overdue, SINCE APRIL 2009!!! This company is the worse in S.A>
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Arinot
October 13, 2010
They are quick to ask for money but fail to stick to their promises
Two months ago Neotel Sales reps offered me their device on a 7 day trial period, in which i could return the device if there was no service in my area. I paid the deposit and got the device delivered. I tried the device and there was no coverage for internet services. I then immediately sent an e-mail to Neotel informing them that the device did not work. There have been promises of my refund for the past two months and nothing has been done so far. In one e-mail from Neotel, i was promised my refund within 14 days but nothing came my way. I am very disgusted at the way Neotel has handled my request. They are quick to ask for money but fail to stick to their promises. It seems the complaints e-mail receiver is useless as there are responses or follow ups to clients requests. I will never ever use Neotel as a service provider even if they introduce coverage in my area. Its unfortunate that i lost all the e-mails Neotel sent to me with the reference numbers, but Im sure if they check the account they can see that it has not been in use since September 31st, 2009 and there should be record why they have not billed me since then. If i have not been billed then they know they owe me.
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Fageney
October 13, 2010
Network signal disappears intermittently
I am paying Neotel R 1000 per month for a so-called uncapped service. I live in an excellent coverage area. Network signal disappears intermittently.
When it starts to rain don't expect any coverage either. No EVDO service. Only 1X with bad latency and voice echos.
When phoning the call center from my mobile phone (for which of course I get billed) I have to wait endlessly only for them to tell me there are network issues. Hello??? That is why I phoned you.
The general attitude at the callcentre is not so great. I get the feeling 'we are doing you a favour' by answering the telephone. Don't ask us for to much...we have only been trained to respond with 'there are network issues in your area'.
It disgusts me to think I take one thousand bucks and flush it down the drain.
MY MONEY DON'T DISAPPEAR MAGICALLY EACH TIME A HAVE A HEADACHE OR FLUE. PLEASE GET A LIFE AND SORT OUT YOUR ISSUES.
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