A Mr. Masedi contacted me on the 04112009 to tell me I owe R980. I do not deny the fact that I owe money but I haven't received a single statement as to how much I owe, to whom I owe or where I should deposit the money. I made many attempts to find out what my outstanding balance was over the internet.

I told Mr. Masedi I did not receive any statements and he replied by saying 'what effort did you make to get the statements'

I then reminded him that I logged a call 3 months ago to get a tech to install an antenna to boost my signal strength. Mr. Masedi then told me 'that is irrelevant'

He then hung up the phone and suspended my phone until it was fully paid out.

He was rude and did not know how to address a customer correctly.

Neotel first nearly forced my boyfriend's grand-parents to get Neotel since they never sent a quote but arrived with everything ready. Hence his grand parents accepted and the telephone/internet ended up in our flat. They delivered it in June (so be careful as soon as it is delivered you will start paying) and we only started using it in July! Moreover the first month is more expensive for some reasons I never understood, it is like half of a month added to the first bill.
After the telephone plugged we found out that:
- it keeps on cutting off every now and then
- there is an actual wire between the phone and telephone which we weren't told. So the telephone is wireless but not the internet hence, only one person can use iternet at the same time.
- You can't be on the phone and on the internet at the same time so if you're doing something and then you receive a call you will be deconnected
- you can't call abroad except if you give them a deposit, which is totally unbelievable, and they said they'll do it straight away and NO, after a few days his grand parents had to call again (I really needed to call abroad since all my family lives in France)

I probably forget some details. Concerning the service, we waited a month and a half before they insisted on a cancellation fee which we claimed we didn't deserve. You are directed to a call centre that everybody know they can never do or change anything only explain things to you.

Good luck to everybody who is in the same situation!

We have been without internet since the weekend of the 24th of October 2009. Although we cannot afford to be without such a vital line of communication we understand that technical issues can happen. Our Problem is with the lack of response and overall incompetence of the Neotel staff. After countless attempts to get information as to what the problem was and when it will be resolved we got absolutely no where. Infact the second day of attempting to get information on the Neotel system fault, I was told that they are not at all aware of any faults. This comes after we spent most of the previous day with them over the phone notifying them of the fault and trying to get feedback. They made numerous empty promises to us, to call us back with info. To no avail! Still now we are waiting... Without Internet... Staff droning around, frustrated. This all leaves an important question. CAN NEOTEL HANDLE WHAT THEY HAVE TRIED TO TAKE ON? or is it bigger than they can chew.. HELP!! And now I am Calling them live... They have to say:' Sorry sir, the last note we have on the system was for monday, problem with you email..' We dont have NEOTEL e-mail and it is now Wednesday!!!

I signed up with a Neotel NeoGO data card recently and during the application was told that the signal strength at my house is good indoors. During the 1st week of using the internet, I averaged a 60% signal strength. However this has recently dropped to 20%...at some point I just switch off the computer because the internet is literally so slow that the page cannot load. I understand that the signal strength is variable and I dont always expect 100% signal but the signal of recent is completely unacceptable. I sent an email to Neotel about a month ago about this same problem and it was never replied to. This is also unacceptable and I request some answers about what will be done your side to solve this.

I received my Neotel phone in September. I signed for a debit order to go off on the 25th of each month. Nothing went off. I received by statement yesterday and it appears as if I've been billed for Sept & Aug. Only received the phone in August. I tried to call the call centre last week to find out about the debit order, could not get through, either line is just silent or engaged tone. Tried again yesterday and this morning, still the same thing.

Looged a compliant on website on Monday, no feedback yet. I need to resolve the billing issue and also find out if I need to pay via internet or will there be a debit order.

Very disappointed at the lack of service.