I am an existing Neotel customer(for now), their call centre no longer works at all - I got through once last week after dialling their number 37 times.

I have never, ever had a single email responded to by their call centre, also after successfully managing to log 1 call, which required a lot of patience I have had no feedback from anyone despite being reassured that I will be contacted in 48 hours.

This is absolutely ludicrous, I am utterly disgusted with this company, they might be cheaper, but honestly, I would rather pay twice the price to Telkom for something I know will actually work.

QUICK to respond, but total lack in following up with the query at hand. I logged a complaint 3 days ago they phone me the next day and say theyll report back to me that same day its now 2 days later and still nothing not even an email to stat they are busy with the request for my Data Usage for the current month. I know they havent yet built the program or section to allow customers to view thier data usage online, but when im told theyll get back to me and never do, it makes you wonder what the hell is going on there and if they even care about the first complaint...

Very disappointed, in the lack of response and the attitude towards a new customer...!

So last week i wrote a report on waiting for a deposit refund from Neotel after a 4 months tourney of bad service... So i get a call the day after stating that the money will be in my account within 7 days ...a week later still nothing...what more must i do I am not phoning them again go there and take a computer!!!

I upgraded my contract for the start of September to the Prime product. This is supposed to be a high speed internet service, however in the last few days it has been slower than dial-up! Yesterday I phoned them and told them that for 3 days I could not even download my email (only 11 MB) because the service was too slow. They told me they would look into it. Hey presto, it speeded up within about 30 mins.

However, since yesterday afternoon I have not been able to connect to the internet at all. Even my phone service is dead - even though the signal seems to be OK on the handset. I am still waiting for Neotel to phone me back. I have spoken to them 5 times now, and they just fob me off and do nothing. I basically do not have any service at all. They don't care. It has been almost a day without ANY service. In my opinion, this is close to fraud, because as far as I can see, my computer and phone are not working because they are prevented from doing so by Neotel themselves.

I thought Telkom were bad, however this lot are even worse!

The problems now being encountered with the lack of service (which is practically non-existent) provided by Neotel are horrendous, to say the least.

About two weeks ago, Base Station upgrades were being done during the day. This meant that one continually had to switch off the router for extended periods of time so as to reacquire a signal from a reliable base station.

This week has been a nightmare as there appears to be a problem on the Neotel network after the hop from the IP address, 41.160.2.65. I’ve contacted the call center regarding the problem and was told that there was no problem on the Neotel network and that it was functionally optimally, whatever that may mean. I was assured that my concern would be escalated and since support functioned 24 hours, I would be contacted regarding the feedback.

It is now a day later, no call, no e-mail & the call center number, 080033636, is permanently engaged. I tried phoning 0115850000 and asked to be put through to technical support, this just rings endlessly and no one ever answers.

My conclusion and warning to people considering implementing this form of connectivity from Neotel, is DON’T.