Neotel
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Category: Services
Contact Information
South Africa
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Neotel Reviews
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Nikrasov
September 1, 2010
Connection is 10% the speed of what it should be
Its now about a month ago that i complained about neotels poor internet connection! Nothing has happened! the connection is 10% the speed of wat it should be, making it the slowest of all! If its not sorted soon you can come and collect your unit and refund me for all monies paid! ill bill you also for al my stationary and printing changes to ad the neotell no! I hope you are aware of the fact that perhaps now you have expanded vastly and therefore your problems, but in 18months time most customers will not renew there contracts? and then? Bang!!! lot of tears!! to late??
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Hrushen
August 31, 2010
I am am so sorry for ever signing up with this company
Its been almost a month since my unit arrived, my emails still not working. I had to resort to opening a gmail account. Managers phone, guarantee that an techncian will come out to resolve my speed. This person arrives 2weeks later provides me with an antenna and the speed is still not the fastest I signed up for. Im running at 56k like the old modems did. Im paying over R800 practically for a 56k speed (SHEESH). Modems dont even cost that amount people.
I am am so sorry for ever signing up with this company as their promises are as shocking as the products and service they deliver. This matter is not going to stand with me anymore and will be given to ICASA to investigate the matter. I gave Neotel the benefit of the doubt but I was wrong and will never refer any person to them. Telkom was bad but when you used the net it didnt take 10mins to load '1 SINGLE PAGE' yes 1 page. In that time I made 2 cups of coffee, drank them and still waited a while, and only then it loaded.
SHOCKING SHOCKING - I was told the speed is superb in Bryanston, nonsense I tell you. Neotel you will get your product back and will be hearing from me again. Thank you for all the headaches caused!!!
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Richasr
August 30, 2010
I have moved since I got the neotel service and my new home doesn't have any signal
I have moved since I got the neotel service and my new home doesn't have any signal. I phone neotel to try to get them to send someone to come and see if I would have reception if they put up an antenna (I know I would because I tested it with a small ****py antenna and got some signal). I talked to the person and after holding on for while, they came to the conclusion that there is no signal where I am staying, without sending someone to come and check. So the person said that I would have to cancel my service.
He logged my cancelation request and gave me a reference number and said that someone will phone me to confirm this and that I should just send their customer service an email as well. I did this and no one has phoned me. I want them to cancel my service so that I can start looking for another service provider that will be able to help me in my area, but what really ****** me off is the fact that they did not cancel my service and now I had to pay for a month that I could not use the device.
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