I called Nerds On Call to repair some basic problems I was having with my computer. They sent an on-site "technician" to "fix" the problems and downloaded all sorts of their software on my machine.

The computer's performance actually got worse! They sold me on a service where technicican's can site your computer to repair it. After 8 hours, they left my machine with the inability to watch any videos (you tube, etc.)

I finally had to take the machine to another shop and have everything they did un-done and spent $ for that. Don't use them! It's a rip off!