Since I had been using Nero 8 for a couple of years and it's Nero ShowTime played BD-ROM media (movies), after paying for a plug-in, I assumed that Nero 9 would do the same thing. There advertisement doesn't say anything about not playing BD-ROM media, and, in fact, blatantly advertises their Blu-ray Disk Authoring Capability, which give the impression that it must play back Blu-ray content, if it authors it.

After trying the free download, I discovered that all of the features weren’t enabled unless I purchased a license, which I did. When I discovered that BD-ROM media would still not play back, I thought that the Blu-ray Disc Authoring Plug-in was required so I paid for it and installed it. When BD_ROM media still would not play, I asked Technical Support why not, and they simply told me that it wouldn’t, but that I could run both Nero 8 and Nero 9 side by side. Not only did the new installation corrupt the old installation, but I sure don’t want to keep both programs on my PC.

Also, when I tried to play back a Blu-ray movie that I had stored on my PC and wanted to edit, I discovered that I had to also purchase a DTS Plug-in, if I wanted to hear the audio.

Due to their greed, Nero is guilty of misleading advertising. They mislead you into believing that their product does more than it can, and they also mislead you into believing that all of the advertised features are included. But if you take the time to read the entire ad, which is lengthy, you’ll discover that some of the features are not included and must be purchased as plug-ins. It’s their marketing strategy to put all of the features up-front in their ad and make you hunt for the additional required purchases and other disclaimers. They know that most people are in a hurry and won't read the entire ad. I did read the entire ad and knew that there were two plug-ins that were available. But because I didn't see a disclaimer about not playing BD-ROM media, made a bogus assumption that BD-ROM playback would continue as a feature.

Nero has released a slightly degraded and incomplete product and uses misleading advertising to promote it. In addition, their Technical Support is not very good, and costly, if you want telephone support. Nero has lost me as a customer. There are other products out there that are better than Nero. They cost a little more, but I’d rather pay a little more to get a better product.