I purchased an "authentic louis vuitton handbag with slight irregularities" from Nespanza.com. The handbag was COMPLETELY FAKE!!! The multicolor speedy had the LV's stamped on, the serial number was in the inncorrect spot(it was not stamped on the microfiber inside to pocket, which it is supposed to be), the gold brass looked very cheap!! DONT GET FOOLED BY THIS COMPANY!! THEY SELL NOTHING BUT FAKES! I know what authentic handbags look like and this one is definitely fake; not irrgeular; not authentic. They claim that the bags are made in Europe and are shipped here to the US because in the US they destroy irregular handbags and in Europe they dont. Well...the point is dont make the mistake of buying these fake handbags!! The old saying "Its too good to be true". To be safe I disputed the purchase with the credit card company. I will have my $389 back!!! Thats ridiculous to pay that much for a FAKE!!! Let alone any money!

After looking around for Louis Vuitton handbags, I was feeling very confident about the company NESPANZA and decided to place an order for a LV handbag and wallet for $1232 late Friday evening PT on May 01, 2009. They claim to have authentic LV handbags, have money back guarantee, and pride themselves on customer satisfaction. Immediately, my credit card was charged on the same evening but they are closed for the weekend after Friday at 4:30 pm ET. After searching some more on the web, I read these scam stories and decided to cancel my order. On Saturday AM, I e-mailed the company to cancel the order knowing that they were closed. On Monday AM (05/04/09), I contacted the company right away and spoke to a rep. by the name of Rita. I felt suspicious immediately by the way she answered the phone. It was not professional. She only gave me her name after I asked for it. She told me that the order has not been shipped out and she will send me an e-mail to confirm the cancellation and that it would take 7-10 business days to credit me back for the full amount charged. Well, I believed her and waited. Meanwhile, I did contact my Discover card company and they said that they could not do anything in the meantime until I have taken care of the matter first with the company and there is a problem. Well, on Friday May 15, 2009, I contacted the company and the same person answered the phone. I told her I have not received an e-mail from them and my info. on their website continues to say that my order has been shipped/charged and the UPS tracking number that they assigned is a non-function one. She did not allow me to finish and asked me for my order number and placed me on hold. I was on hold for about 15 minutes and when she camed back on, she pretended that there was a bad connection and hung up on me when I could here her loud and clear. I called back and she said that they were experiencing some problems with their phones. I have never heard of this from a reputable company. I told my same story again and she said that she will look into it and call me back within one hour. After waiting for 1 1/2 hour, I decided to call the company back because they would close soon. This time she told me that she will credit my credit card back on Monday 05/18/09 (the 10th business day since I cancelled the order).
I waited until the end of the day on Monday and checked my credit card; no actitivity. I already had a feeling about this and decided not to call them back. I contacted my Discover credit card on Tuesday 05/19/09 and told them that I have done my part trying to get my money back from the company and it doesn't look like they will do anything. I asked Discover if there is anything that they can do for me on my behalf since this is a scam/fraud. Discover credited my account back for the amount and is now investigation into this matter. Please tell everyone you know NOT TO SHOP WITH NESPANZA. They need to go out of business and not be able to continue to scam more innocent victims out there. They also need to be prosecuted for these illegal activities!!!

I purchased 2 Louis Vuitton handbags from this website because after reading their website and feeling confident that I could return them based on their 15 day money back guarantee, I felt I didn't have anything to lose.

One bag was for me and one was a gift. The one that was a gift looked poorly made and I decided I return it for a refund. I returned it with delivery confirmation which the company received on 3/5. According to this company's records they did not get it until 3/16 because that is when the shipping dept checked it in. I still have not received my credit and was told it could take 30 days and to be patient.

The bag I bought for myself I learned was fake and therefore sent that back also. It was received in their office on 3/12 and their shipping dept still has not 'checked it in' and therefore I have no idea when it will be or when I will get my refund.

I have tried speaking to their customer service dept. including a manager by the name of Melissa to try and get a better clarification of their refund policy, but instead received unprofessional, condescending, hostile and abrasive treatment by her. I asked to speak to her manager because I was extremely shocked at the way she was speaking to me, but instead I was told she is the manager and there was nobody else I could speak to. I allowed her to get away with this in fear I would not receive my credit.

I was then told by another one of their customer service reps that they have thousands of shipments a day and make their shipments their #1 priority. If they have time they then handle the refunds. Therefore I have no idea when I will get my credit. I continue to check my account everyday, but I still have not received anything.

Before anybody else gets ripped off by this company, somebody needs to take action so that other consumers who are thinking about purchasing from them are protected. This company should really be investigated and held responsible for their false advertisements.